TMS Consultant (1 Year Contract)

Job description / Role

TMS Consultants (one year fixed period contract)

ORPIC is one of Oman`s largest companies and is one of the most rapidly growing businesses in the Middle East`s oil industry. ORPIC is committed to providing customers in Oman and around the world with high quality products, and to delivering them with a superior standard of customer service. As part of its enhancement and automation process, Orpic recently implemented Successfactors talent management modules Performance Management and Learning Management. It is also in the process of implementing Career, Succession planning and E-Recruiting.

In order to manage this organization wide change effectively, Orpic wants to train its employee workforce on the usage of newly implemented system and create awareness of the process, the system and features available for both employees and managers. For this reason, there is a requirement for a software Instructor/Trainer.

The Software Instructor/Trainer position is part of the HRIS team and plays a critical role in ensuring that our customers are able to use the SuccessFactors software effectively and efficiently on an ongoing basis. The Trainer/Instructor should also be able to help the project team with his/her expertise with successfactors in the enhancement of processes and features of the system.

EXPECTATIONS AND TASKS:
- Oversee the daily administration of the SAP SuccessFactors system for our successsfactors modules (RCM,RMK,ONB,PM,GM,LMS,CSP)
- Work as a team member with instructional designers and project managers to deliver training to employees on SuccessFactors software product(s)
- Partner with HR Leadership and other system administrators to configure, maintain, and operate the environment to reflect and communicate our business processes, and to manage our HR events
- Maintain system security roles and supporting content (for example, profiles, forms, updates to notifications, templates, pick lists, settings, field labels, etc.)
- Partner with other managers to configure analytics (for example, preparation and delivery of reports), including the measurement strategy and frequency of reports
- Create ad hoc reporting and dashboards
- Partner with other internal colleagues including 3rd party vendors as needed for system maintenance
- Work with SAP SuccessFactors and/or 3rd party providers to keep up-to-date on quarterly release system specifications, managing system changes, and communicating updates to impacted stakeholders
- Create and update system processes, procedures and support documentation for each release
- Perform quality assurance checks on system configuration, and test workflows
- Troubleshoot and resolve problems related to upgrades, releases, fixes, & enhancements
- Provide end user support to ensure adoption and ease of use
- Partner with the [Product a. System Administrator] and [Product b. System Administrator] to ensure alignment and knowledge transfer
- Perform regular system monitoring, verifying the integrity and availability the system
- Create, change, and deactivate user accounts for systems access as needed
- Execute mass data changes as needed
- Manage global compliance to established policies, procedures and governance
- Point of contact for any escalation issues
- Maintain project task workbook and status updates
- Create and administer end user surveys to solicit feedback on processes & systems
- Participate as a Subject Matter Expert in various internal and external user groups
- Conduct and/or create training related to all SAP SuccessFactors modules
- Manage data integrity issues (e.g. duplicate data)
- Monitor SAP/SuccessFactors integration(s), and any integrations to 3rd party vendor solutions
- Communicate planned systems downtimes
- Where applicable, add, update, and manage courses and curricula Key Qualifications
- Conduct training onsite and virtual programs for employees in the use of SuccessFactors applications
- Contribute to training strategies and development of tactics and tools
- Conduct needs assessments, formulate project plans, analyze and identify methodologies to improve existing training materials as necessary
- Assist and support in the development of internal curriculum and training programs as well as the development of employee training and certification programs
- Develop deliverables including lesson plans, learner guides, instructor guides, and e-learning materials
- Continue efforts in support of future software version releases

Requirements

- Bachelor’s degree, preferably in an education related field
- Experience with learning theories, and effective instructional and delivery strategies
- Identify and write course objectives
- Apply appropriate instructional strategies
- And evaluate learning activities for effectiveness
- Strong background in the delivery of enterprise software stand-up training
- 2+ years of relevant work experience in implementation of various successfactors modules
- 8+ years of relevant work experience in delivery of software training
- 4+ years of experience with HR systems and processes
- SF eXpert Certification

Skills:
- Project Management skills
- Ability to communicate at all levels of the organization – to both technical and business audiences
- Excellent documentation and written communication skills (SOP manuals, workbook updates, creating support tickets, etc.)
- Understanding of basic XML concepts
- System Development and Testing
- Strong problem-solving and troubleshooting skills
- Strong relationship skills – both internal/external
- Understanding of integration concepts and tools (flat file, APIs, connectors, etc.) Education / Experience

About the Company

Orpic is one of Oman’s largest and most rapidly growing businesses in the Middle East oil industry. Orpic’s refineries in Suhar and Muscat, as well as the aromatics and polypropylene production plants in Suhar, provide fuel, chemicals, plastics and other petroleum products, to Oman and the world.

Owned by the Government of the Sultanate of Oman and Oman Oil Company SAOC, Orpic’s impressive integration of refinery and plant operations coupled with its ambitious growth plans, has cemented its position as one of the industry’s most forward-thinking companies. The company currently recruits around 2,600 employees who work towards the common goal of an integrated Omani refining and petrochemicals business expected to increase to 3,000 by 2020.

Orpic is committed to operating safely and reliably, while paying due care to the environment and the communities within which it operates. The company strongly believes in serving Oman with pride.