Job closed
Job description / Role
- Maintain efficient and smooth handling of Customer Services confirming to the airline standards for efficient functioning of Customer Services Section by enforcing the regulation - procedures set by the company adhering to regulatory authorities’ guidelines.
- Observe - recommend staff for training- promotions and conduct interviews for new candidates and keep regular contact with airport authorities and airline personnel and periodic meeting including AOC Meeting. Provide employees with adequate means to enable them to carry out their duties efficiently & effectively
- Compliance with regulations and industry “best practices” for a safer operation by achieving and maintaining internationally recognized standard for Quality & Safety.
- Initiate action in discrepancies of Flight Handling- Customer Services for an efficient process delivery. Responsible for smooth functioning of NOC- Lost & Found- CSU- Check-in- Passenger Control- Boarding Section- Operations- PDO and liaise with administration and rostering to ensure proper utilizing of manpower during peak and slack period to protect revenue of the Unit.
- Oversee regulation- procedures of Airline operations handled are enforced to meet safety standards and coordinate with Ramp- Catering- Engineering- Flight Operation for an overall mobilization leading to higher process efficiency
- Representing Ground Operations at the following meetings, Airline Operating Committee, IATA Ground Handling Council & Gulf Airport Services Association. Maintain conformance with Safety and Security procedures at all times.
- The design, delivery and measurable success of OAS’s people development strategy, ensuring that this complements OAS’s strategic direction and business plans.
- Developing and implementing people planning, including all learning and development related plans, working collaboratively with HR to meet the desired outcomes. Working with managers and HR personal to identify individual and team business related training needs.
- Working innovatively with external partners to commission-develop appropriate training and interventions to improve and enhance the learning and development offer. Sourcing and developing specialist third party providers as required.
- Managing the design, development and delivery of a range of integrated learning and development solutions. Sourcing appropriate methodologies, and delivering training and facilitation to staff as required.
- Acting as the organization’s expert on learning and development, providing expert advice and support to the business, and ensuring that the strategic contribution that learning makes to the organization is understood.
- Leading on the development of a culture of continuous improvement, introducing impact measured analytics to demonstrate scale of success of learning and development delivery, feed on future L&D activities and demonstrate return on investment.
- Increasing staff participation and involvement with corporate development activities through engagement and promotional activities. Developing and implementing an effective performance management system; ensuring that performance data is systematically analyzed to identify training needs and inform wider workforce planning. Working with HR colleagues to consider the impact of employment practices and processes on staff performance.
- Managing learning resources including the training budget to ensure maximum effectiveness of expenditure and return on investment.
- Working having close coordination with Governance Stakeholders. Developing and managing the key parameters responsible for Organizational Behavior and its Culture and managing departmental performance for each division at OAS & its subsidiaries.
Requirements
- MBA with 10 years minimum experience including 3 years minimum experience in Managerial level. Bachelor’s with 15 years minimum experience including 6 years minimum experience in aviation sector.
- Proven track record in aviation services planning and regulations background preferred
- Successful track record in strategic and long-term facility planning at major aviation services companies or the same level of experience in aviation/airport/airline industry with a major consulting preferred
- Experience in working with diverse range of aviation services stakeholders including Civil Aviation and government bodies preferred
About the Company
Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.
As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.
The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.