Vice President - Ramp Services

Oman Air

Muscat, Oman

Ref: HP122-393

Job description / Role

Employment: Full Time

- Responsible for day to day operational performance, safety, security and customer satisfaction of the product through effective support and management of the team. Ensuring safety and security procedures are according to standards set within the company Health & Safety Policy Manual, and according to international aviation standards.
- Budgetary control, ensuring effective and efficient labour utilization, costs.
- The design, delivery and measurable success of OAS’s people development strategy, ensuring that this complements OAS’s strategic direction and business plans.
- Developing and implementing people planning, including all learning and development, working collaboratively with HR to meet the desired outcomes. Working with managers and HR personal to identify individual and team business related training needs.
- Working innovatively with external partners to commission-develop appropriate training and interventions to improve and enhance the learning and development offer. Sourcing and developing specialist third party providers as required.
- Managing the design, development and delivery of a range of integrated learning and development solutions. Sourcing appropriate methodologies, and delivering training and facilitation to staff as required.
- Acting as the organization’s expert on learning and development, providing expert advice and support to the business, and ensuring that the strategic contribution that learning makes to the organization is understood. Leading on the development of a culture of continuous improvement, introducing impact measured analytics to demonstrate scale of success of learning and development delivery, feed on future L&D activities and demonstrate return on investment.
- Increasing staff participation and involvement with corporate development activities through engagement and promotional activities. Developing and implementing an effective performance management system; ensuring that performance data is systematically analyzed to identify training needs and inform wider workforce planning. Working with HR colleagues to consider the impact of employment practices and processes on staff performance.
- Managing learning resources including the training budget to ensure maximum effectiveness of expenditure and return on investment.
- Working having close coordination with Governance Stakeholders. Developing and managing the key parameters responsible for Organizational Behavior and its Culture and managing departmental performance for each division at OAS & its subsidiaries.
- Oversee and ensure an effective communication system is in place
- Ensuring investigations take place into any incident-accident, non-conformity or service delivery failure, with effective route cause analysis and corrective, preventative and follow up actions are in place and maintained. Ensure there is an effective risk assessment on existing equipment and SOP’s, including any new equipment or changes to SOP’s. Ensure there is a robust equipment defect reporting system in place.
- Oversee, review and ensure all operational policies and procedures are feasible, reliable and fit for purpose.
- Monitoring performance of key customer service indicators, identify gaps, plan and resource effectively to fill them, including contingency planning.
- Oversee the department monthly payroll in a timely manner, including overtime, bonus, step-up pay, deductions and other ad-hoc payments and ensure they are processed accordingly.

Requirements

- MBA with 10 years minimum experience including 3 years minimum experience in managerial level.
- Bachelor’s with 15 years minimum experience including 6 years minimum experience in aviation sector.
- Proven track record in aviation services planning and regulations background preferred
- Successful track record in strategic and long-term facility planning at major aviation services companies or the same level of experience in aviation/airport/airline industry with a major consulting preferred Experience in working with diverse range of aviation services stakeholders including Civil Aviation and government bodies preferred

About the Company

Oman Air, the flagship company of the Sultanate of Oman's Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman's national carrier has witnessed rapid growth in the last 14 years. Oman Air has played a major role in making Muscat a major traffic hub in the Middle East providing a fillip to commercial, industrial and tourism activities.

As a full-fledged commercial airline of Oman, Oman Air has striven to maintain high performance standards in all aspects of its operation. The Oman International Services was established in the year 1970 & later Oman Aviation Services was founded on 1981 to extend services to the other airlines in terms of cargo handling, ground handling etc.

The Oman Air fleet consists of most modern and fuel- efficient aircraft with aesthetically designed interiors. Ultra- modern in-flight service equipment is deployed onboard to improve safety and overall performance. Investment in new technology, planning and product innovation has propelled Oman Air to the forefront of the aviation industry.

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