Waiter

Salalah, Oman

Ref: RP118-3393

Job description / Role

Job Type
Full Time

Job Location
Salalah, Oman

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
Catering, Food Services & Restaurants

Company Industry
Travel, Hotel & Tourism

Summary

The waiter/waitress is responsible to serve food and beverage to guests in the assigned place of work, providing a courteous, professional, efficient, and flexible service in order to maximize guest satisfaction.

General duties:

Provide the perfect service experience for every guest. Ensure that guest feels important and welcome in the restaurant.

Greet the guest by name if known and ask for seating preference outdoor or indoor. Escort the guest to the table while maintaining social distance.

Explain the food and beverage menu. Inform about the unavailable items from the menu and special of the day. If there is any special requirement, contact the chef or your supervisor.

Ensure hot food is hot and cold food is cold. Serve the guest in an accommodating manner. Drinks should be served before food. Maintain table cleaning and side stations as well.
• Maintain table cleaning, re-setup the tables, clearance trays should be returned immediately.
• Always follow the hygiene standards and policy.

Check the side station according to the checklist. Everything should be properly available in the side station.

All team members (male/female) must be able to carry trays for food and beverage, and clearance as well.

Mise-en-place (polish cutlery, fold napkins, and arrange everything properly) should be ready for the next operation before you finish duty. Everything should be neat and clean before you leave.

Drop the soiled linen to laundry after each and every meal period.

Special tasks:

Maintain the par stock of linen.

Monthly inventory should be maintained properly.

Maintain the discard log properly.

During winter season, arrange blankets for the guests and maintain inventory.

If new linen items are needed for special occasions, please coordinate with laundry.

General responsibility:

Communicate in a friendly, tactful, and professional manner with guests and your colleagues.

Provide information regarding the hotel facilities and services.

Attend all training organized by the HR department or your related department.

Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service, or reputation.

Always present a clean and tidy appearance in accordance with the hotel grooming standards.

Be flexible and open to changes in your job responsibilities, work area, and roster to meet business needs.

Care about your environment and ensure it is tidy and well maintained, including linen and cutlery, crockery, and glassware (CCG).

Be reliable and ensure you are at work on time.

Carry out all professionally reasonable instructions given by your supervisor.

Report all incidents, accidents, and guest complaints in briefings.

Actively record and share any guest preferences, likes, and dislikes.

Qualifications

High school diploma or equivalent is preferred; additional hospitality training or certifications are a plus.

Previous experience in a fast-paced restaurant setting, with at least 2-4 years in a similar role.

Knowledge of food safety regulations and health standards; relevant certifications are highly regarded.

Proficient in English, with additional language skills seen as a valuable asset for diverse customer interactions.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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