Warranty & Compliance InCharge/Manager – Service (Passenger Car)

Job description / Role

We are seeking a diligent and detail-oriented Warranty & Compliance InCharge/Manager to join our team. The successful candidate will manage warranty processes, ensure compliance with manufacturer guidelines, and uphold regulatory standards within the passenger vehicle service department.

• Oversee and manage all aspects of the warranty claims process, ensuring accuracy and timeliness.
• Ensure compliance with manufacturer warranty guidelines and regulatory standards.
• Monitor and review warranty claim submissions, approving or rejecting claims based on established criteria.
• Develop and implement strategies to improve warranty claim processes and reduce claim rejection rates.
• Conduct regular audits of warranty claims to ensure compliance and identify areas for improvement.
• Provide training and support to service staff on warranty procedures and compliance requirements.
• Maintain up-to-date knowledge of regulatory changes and manufacturer updates related to warranties.
• Prepare and submit reports on warranty claim performance and compliance metrics to senior management.
• Handle escalated warranty issues and customer complaints, ensuring satisfactory resolutions.
• Collaborate with other departments to ensure seamless warranty and compliance processes.

• Bachelor’s degree in automotive technology, business administration, or a related field.
• Minimum of 5 years of experience in warranty management or a similar role within the automotive industry.
• In-depth knowledge of manufacturer warranty guidelines and regulatory standards.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in using warranty management software and Microsoft Office Suite.

About the Company

Al Hashar Group, one of the pioneering business house and one of the most progressive and diversified corporations of beautiful Oman, owes its evolution to the vision of its founding father, Late Sheikh Saeed Bin Nasser Al Hashar.

From the very beginning, it was Sheikh Al Hashar’s stellar vision that led us to focus on the needs and wants of our customers. Even today, it is his vision that leads us to serve a large & growing group of loyal patrons, who choose to do business with us - generation after generation.

Equally important to us are our long-held bonds with our world-class partners & principals. Our relationships with them are based on years of mutually-beneficial initiatives. We see our role not merely as channels of world-class products to our customers in Oman, but going beyond, to back them with prompt & personalized after care.

Playing a vital role in our care for our customers is our expert team of professionals – some of whom have been with us for decades!

Looking confidently at the future, all of us at Al Hashar group forge strongly ahead, in-step with the times. Strengthened by the loyalty of our customers, the dedication of our employees and the strong bonds of our Principals.