Warranty & Compliance Manager - Service

We are seeking a Warranty & Compliance Manager to lead warranty claims processing and ensure regulatory adherence in the automotive sector. This role involves managing warranty policies, overseeing compliance efforts, and mitigating risks associated with non-compliance. The ideal candidate will possess strong analytical skills, effective communication abilities, and a thorough understanding of warranty regulations and industry standards.

- Manage warranty claims process, including validation, approval, and resolution.
- Develop and maintain warranty policies and procedures in accordance with industry standards.
- Coordinate with internal departments and external vendors to address warranty issues effectively.
- Analyze warranty data to identify trends and opportunities for improvement.
- Ensure compliance with regulatory requirements and industry standards.
- Conduct audits to assess compliance with warranty and quality standards.
- Provide guidance and training to staff on warranty and compliance matters.
- Collaborate with legal and regulatory affairs teams to stay updated on relevant regulations and standards.

Requirements:

- Bachelor’s degree in business, engineering, or related field preferred.
- Minimum 7 years experience in warranty management or compliance role, preferably in the automotive industry.
- Strong understanding of warranty policies, regulations, and compliance standards.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal abilities.
- Detail-oriented with a focus on accuracy and quality.
- Ability to manage multiple projects and priorities effectively.

About the Company

Al Hashar Group, one of the pioneering business house and one of the most progressive and diversified corporations of beautiful Oman, owes its evolution to the vision of its founding father, Late Sheikh Saeed Bin Nasser Al Hashar.

From the very beginning, it was Sheikh Al Hashar’s stellar vision that led us to focus on the needs and wants of our customers. Even today, it is his vision that leads us to serve a large & growing group of loyal patrons, who choose to do business with us - generation after generation.

Equally important to us are our long-held bonds with our world-class partners & principals. Our relationships with them are based on years of mutually-beneficial initiatives. We see our role not merely as channels of world-class products to our customers in Oman, but going beyond, to back them with prompt & personalized after care.

Playing a vital role in our care for our customers is our expert team of professionals – some of whom have been with us for decades!

Looking confidently at the future, all of us at Al Hashar group forge strongly ahead, in-step with the times. Strengthened by the loyalty of our customers, the dedication of our employees and the strong bonds of our Principals.