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Workshop Technician

Azadea Group

Oman

Ref: KP561-2558

Job description / Role

Employment: Full Time

- Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
- Diagnose malfunctioning of products and equipments and identify the cause and give the most efficient solution
- Handle the maintenance, customization and repair of equipments in accordance with instructions and regulations and in compliance with safety and quality standards
- Organize and arrange the workshop products in a way to maximize promotion of offered services
- Maintain necessary machines and tools in order to guarantee quality of service
- Present a quotation to clients regarding the forecasted maintenance/repair fees and provide them with an official invoice at the end of the service
- Handle the delivery of products as indicated, and ensure proper functioning of equipments as per instructions and client's recommendations
- Prepare items for release by assembling them completely or partially in the shop, and report to the hierarchy any potential risk or encountered problem such as missing parts, malfunctioning of equipment and other
- Make information available to team members through the log book and/or the specified information system

Requirements

Qualifications
- 2 years of experience in a similar field
- Fluency in English
- Active participation in at least one sporting activity
- Good knowledge of sporting activities
- Customer Focus: level 1
- Teamwork: level 2
- Communication Skills: level 2
- Commercial Understanding: level 1
- Cultural Awareness: level 1
- Attention to details: level 2
- Initiative: level 1

About the Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.

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