Location
Online
Dates
Can be taken anytime
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$914

Course Overview

Why are 1st Line Support Courses important?

When you work in a professional IT environment, your employer will need you to have the skills and certifications so you are proficient at what you do. In a 1st Line Support role, you will support users with hardware, operating system and software issues. So you need to be able to troubleshoot to a 1st line level. There is a great feeling of satisfaction from being confident with your skills.

Who should take this course

Will this study package suite your career needs? If you are just starting your IT career or if you are at the early stages of your career, then this is the ideal study package for you.

Accreditation

Certificate in IT, Awarded by CompTIA, Microsoft, Cisco

Course content

The following courses will teach you all the skills you need to confidently work in a 1st line support environment:

CompTIA IT Fundamentals

CompTIA A+

The CompTIA A+ course teaches you how to work in a professional IT environment. You will learn about hardware, components, operating systems and very importantly how to troubleshoot and support users.

CompTIA Network +

The CompTIA Network+ course will give you a very good foundation level knowledge of networking.

Windows 7, 8 and 10 courses

The Windows 7 course is the important one here as the bulk of companies currently use Windows 7 as their chosen operating system. The Windows 7 course will give you an expert level knowledge of Windows 7 so you can support users and, very importantly, troubleshoot Windows 7 issues.

Cisco CCENT

These courses are the courses that employers need you to have to work in 1st Line Support/ IT Helpdesk. Most IT professionals start their careers here.

About Course Provider

Located in Sittingbourne, Kent in the United Kingdom, ITonlinelearning was founded by Jeremy Dargie in 2009. Our aim is to help both aspiring and seasoned professionals gain internationally recognised, accredited certifications that enable them to begin and develop their careers and develop into sought after and well-versed professionals.

We are able to tailor your courses to your specific needs, giving you the opportunity to study courses on offer from world-leading companies such as Microsoft, Cisco, CompTIA, PRINCE2, Adobe, NEBOSH and CIW, to name but a few. These certifications will help you, like thousands others, reach your certification goals and beyond, ensuring that you develop your chosen career into a lucrative and rewarding profession.