Anger Management - Understanding Anger

Anger is a universal experience. It is normal to feel angry sometimes and anger can be a healthy emotion if you know how to deal with it. You don't have to be a psychologist to understand that managing anger productively is something few individuals, organizations and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don't. The co-worker who can productively confront his teammate about his negative attitude increases his team's chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps his customers loyal but makes his own day less troublesome. This course is designed to help give you and your organization that edge.This course touches on the definition of anger, its costs and pay-offs, the anger process, how anger affects our thinking, understanding behaviors caused by anger, how to manage anger and communicate effectively.

TARGET AUDIENCE

This course is designed for:

Anyone who needs to learn to deal with anger positively Anyone who wishes to be able to manage anger in order to be more productive at work Anyone who wishes to learn to approach anger in a healthier way.

The following 11 subjects form the core of the courses:

• Module One: Getting Started
• Module Two: Understanding Anger
• Module Three: Do's and Don'ts
• Module Four: Gaining Control
• Module Five: Separate the People from the Problem
• Module Six: Working on the Problem
• Module Seven: Solving the Problem
• Module Eight: A Personal Plan
• Module Nine: The Triple A Approach
• Module Ten: Dealing with Angry People
• Module Eleven: Pulling It All Together
• Module Twelve: Wrapping Up

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