Anger is a universal experience. It is normal to feel angry sometimes and anger can be a healthy emotion if you know how to deal with it. You don't have to be a psychologist to understand that managing anger productively is something few individuals, organizations and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don't. The co-worker who can productively confront his teammate about his negative attitude increases his team's chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps his customers loyal but makes his own day less troublesome. This course is designed to help give you and your organization that edge.This course touches on the definition of anger, its costs and pay-offs, the anger process, how anger affects our thinking, understanding behaviors caused by anger, how to manage anger and communicate effectively.
Who should take this course
This course is designed for:
Anyone who needs to learn to deal with anger positively Anyone who wishes to be able to manage anger in order to be more productive at work Anyone who wishes to learn to approach anger in a healthier way.
The following 11 subjects form the core of the courses:
- Module One: Getting Started
- Module Two: Understanding Anger
- Module Three: Do's and Don'ts
- Module Four: Gaining Control
- Module Five: Separate the People from the Problem
- Module Six: Working on the Problem
- Module Seven: Solving the Problem
- Module Eight: A Personal Plan
- Module Nine: The Triple A Approach
- Module Ten: Dealing with Angry People
- Module Eleven: Pulling It All Together
- Module Twelve: Wrapping Up
About Course Provider
Cudoo is the world’s first One-for-One e-Learning community offering 800+ online courses in Languages and Professional Development Skills. We’re all about online learning, but we’re also about making a lasting difference!
We believe that education has the power to change lives, and empowering people through education has always been at the center of what we do.
Thanks to you, every course you complete on Cudoo provides free learning to individuals with limited opportunities.
How to enroll?
You can book the course instantly by paying on GulfTalent.