Location
Online
Dates
Can be taken anytime (20 hours)
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$313 $5 only

Course Overview

The customer is always right, right? Train for spectacular call centre success

Do you work for a call centre dealing with product support or information enquiries? Or, carry out telemarketing? Or, perhaps, make other types of calls on behalf of a charity or political or Well-trained call centre staff is at the heart of any operation. For many customers or potential customers, call centre staff are their only contact with an organisation. And, if that contact is positive, courteous, helpful, and professional then that’s of immense benefit to the organisation in terms of reputation, initial and repeat business.

Call centre employees who know how to handle the diverse situations they are faced with, with skill and professionalism, are an asset to any organisation. The employee themselves also benefit in terms of good pay and performance bonuses.

By studying this course you’ll gain practical skills and confidence to improve the value of your sales or customer service team which subsequently contributes to the growth and success of your workplace.

Who should take this course

Those who currently work for, or are interestedproduct support or information enquiries from consumers - An outbound call centre – undertaking telemarketing, solicitation of charitable or political donations, debt collection or market research - A contact centre where centralised handling of individual communications takes place (including instant message, social media, faxes, letters, email, or live support software)

Eligibility

01 (Routing and Switching) exam:

There is no official

Career options after graduation

How can You Book this Course?

You can directly purchase this course via GulfTalent or by login to globaledulink.co.uk website or call to our Help Desk - 00442034097966.

Career path

  • Telemarketer
  • Telesales
  • Customer Service Advisor
  • Patient Support Advisor
  • Contact Centre Operator
  • Call Centre Agent
  • Claims Handler
  • Telephone Researcher

Accreditation

iAP

Course content

COURSE CURRICULUM The Powerful Choice of CSR 2. HOW TO GAIN THE PROFESSIONAL EDGE

How to Gain the Professional Edge 3. ALL IMPORTANT CUSTOMERS

All Important Customers 4. BUILDING YOUR CUSTOMER HANDLING SKILLS

Building Your Customer Handling Skills 5. BUILDING YOUR CUSTOMER HANDLING SKILLS (CONT.)

Building Your Customer Handling Skills (cont.) 6. ATTITUDE: IS AN IMPORTANT ASSET

Attitude: Is an Important Asset Certification:

Successful candidates will be awarded a certificate in Call Centre Success.

Benefits you will gain:

By enrolling in to this course, you’ll get:

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • Study in a user friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

About Course Provider

Global Edulink is a well-established Professional and Vocational training provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. Global Edulink builds a bridge for the gap in employability skills, in response to the demands of a changing workforce. Global Edulink is widely known as a one of leading providers of high quality Employability Skills, professional & Vocational training and workforce development service and it has built up an excellent reputation of delivering of professional and vocational training throughout the UK and rest of the world.

The institute has been offering numbers of professional and Vocational courses including SIA Security Courses, Teacher Training courses, Business & Office administration courses, Health and Social Care courses, Project Management course, Accounting courses, Beauty Therapy, Customer Service courses and IT courses as core disciplines.

Frequently asked questions

{{ item.question }}