Challenges to Providing Customer Service

After completing this course, you should be able to:

• Identify several roadblocks to good customer service
• List methods of time management
• Recall methods of organization
• Recognize the impact stress has on customer service workers
• Identify techniques for stress reduction

Students, aspiring professionals, Interns, executives etc.

Basic English and computer literacy required

Contributes to Professional and technical skill development in this area

IACET endorsed printable certificate on scoring 80% pass

Customer service providers face both organizational and personal roadblocks that can prevent them from delivering exceptional customer service for every customer. Understanding what these roadblocks are and working to overcome them helps customer service providers overcome these challenges. This course shows how to overcome these obstacles to ensure every customer receives the service they deserve.

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