Location
Online
Dates
Can be taken anytime
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$370 $35 only

Course Overview

Develop your skills in office and business administration with this comprehensive online course. Through video lessons, online study materials and automated assessments, the Complete Administration Diploma will enhance your expertise in everything from interpersonal communication and customer service, to finance and bookkeeping, computer literacy, leadership and time management.

Description

Developed and delivered by expert tutors with years of industry experience, the Complete Administration Diploma is designed to be an entry-level, fast-track course. It will begin with a foundational education in what an office administrator does, before teaching those core skills necessary for a wide range of roles across all industries, before getting into specific expertise and the use of Microsoft Office software such as Excel, Word and PowerPoint. You also gain knowledge of business writing, management, and receptionist and personal assistant skills.

Benefits of studying with Be Skilled include:

  • Easy-to-understand course materials designed by industry experts, accessible through your smartphone, laptop, desktop or tablet device
  • No hidden fees or costs - study a professional course and earn a professional e-certificate upon successful completion
  • Get instant feedback from automated assessments and mock exams to gauge your progress
  • No formal deadlines or teaching schedule, meaning you can learn at your own pace
  • 24/7 help and support from your online tutors, through email and via our live online chat
  • Qualify for an NUS Extra card and gain access to over 200 fantastic deals from high street brands and one free year of ISIC unlocking over 42,000 international discounts

Who should take this course

Who is this course for?

The course is aimed at anyone wishing to start working in such roles, or existing professionals wishing to boost their skills and employability.

Our courses are open to learners of all levels with no formal experience or qualifications required to enrol. However, learners should be aged 16 or over and have a good understanding of English language, numeracy and IT.

Accreditation

CPD

Course content

How is this qualification delivered?

Our courses are taught entirely online, meaning you can access the materials wherever, whenever, at a pace that suits you, without formal deadlines or teaching schedules.

The courses are delivered through

  • Video lessons
  • PDF handouts
  • Mock exams
  • Online assessment

These can be accessed through any device with an internet connection. Our e-learning platform is optimised for use on mobile, tablet, laptops and desktop computers.

Course Curriculum

Managing Administration

  • First Things First
  • The Administrative Process and its importance
  • Ensure you're prepared
  • Important Processes
  • Our list of 5 processes
  • Binder Essentials (1)
  • Binder Essentials (2)
  • Binder Organization
  • Don't bother with these items in your process guide
  • Distribute the Process guide
  • Ensure high level of success when carrying out the process Guide

Providing Administrative Support

  • First Things First
  • Preparation (1)
  • Preparation (2)
  • Time management
  • The Importance of keeping to schedules
  • Imperative Tasks
  • Skills: Communicating Verbally
  • Skills: Communicating non-Verbally
  • Sanctioning yourself
  • The power of teamwork
  • Ensuring you are ready
  • Plenary

Personal Assistant (PA)

  • First Things First
  • The Manager
  • Essential Skills - Administrative
  • TIme Management
  • Management of Meetings
  • The Essential tools (1)
  • The Essential tools (2)
  • Powerful Gatekeeper
  • Skills: Organisational
  • Confidentiality
  • Imperative Tasks
  • Plenary

Skills: Organisational

  • First Things First
  • Get rid of Things you don't need
  • Arranging your work
  • Time Management
  • Managing your list of things to do
  • The differences between virtual storage and physical storage
  • Standardize your work area
  • How not to procrastinate
  • Managing your inbox
  • Avoid Not Organizing
  • Stay Focussed to keep Organized
  • Plenary

Skills: Customer Service

  • What is customer service?
  • Remaining positive is key
  • Common issues in customer service
  • Dealing with difficult customers
  • Conclusion

  • Skills: Time Management

Writing for Business

  • First Things First
  • Word Management
  • Plenary
  • Developing Sentences
  • Paragraph Development
  • Agenda Schedules
  • E-mails
  • Letters for Business
  • Proposals for Business
  • Reports for Business
  • Various Documents
  • Ensuring Proofread for final Product

Developing Self-Esteem & Confidence

  • First Things First
  • The meaning of Self-Confidence
  • Bumps in the Road
  • Skills: Communication
  • Establishing Targets
  • It's a feeling
  • It's also a Look
  • And, of course, a sound
  • The best Presentations
  • Manage yourself
  • Managing Problematic Misbehavour
  • Plenary

Software: Microsoft Excel

  • First Things First
  • Excel Essentials
  • The User Interface
  • Starting a worksheet
  • Reviewing your Data
  • Constructing Formulas
  • Utilising Functions in Excel
  • Quick Analysis Essentials
  • Data Formatting
  • Styles, Themes and Effects Essentials
  • Print & Share the workbook
  • Plenary

Software: Microsoft Word

  • First Things First
  • Word Essentials
  • The User Interface
  • Starting a Document
  • Essential Editing
  • Essential Formatting
  • Paragraph Formatting
  • Formatting - Advanced
  • Styles Essentials
  • Page Formatting
  • Share the Word Document
  • Plenary

Software: Microsoft PowerPoint

  • First Things First
  • PowerPoint Essentials
  • The User Interface
  • Starting a Presentation
  • Text Building Essentials
  • Text Formatting & Paragraphs essentials
  • Inserting Graphics such as pictures
  • Formatting Tasks - Advanced
  • Animations & Transitions Essentials
  • Slide Show Preparation
  • It's Time to Present
  • Plenary

Mandatory units

The course course consists of eleven mandatory modules

  • Managing Administration
  • Providing Administrative Support
  • Personal Assistant (PA)
  • Writing for Business
  • Skills: Customer Service
  • Skills: Time Management
  • Skills: Organisational
  • Developing Self-Esteem & Confidence
  • Software: Microsoft Word
  • Software: Microsoft PowerPoint
  • Software: Microsoft Excel

Assessment

The assessment at the end of each course is a multiple-choice exam taken through our online platform. The system is fully automated so you will receive your results instantly upon completion.

Certification

Upon successful completion you will qualify for the UK and internationally-recognised professional qualification. You can order a print copy sent by post for GBP12.

About Course Provider

Victoria Education is a leading provider of online training, practical courses and professional accreditation.

Our mission is to make learning accessible, affordable, and available to all, regardless of experience or qualifications.

Frequently asked questions

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