Customer Service Essential Training - Level 2

A qualification like this will dramatically improve your CV and make you much more employable. This Customer Service course will enable you to develop knowledge and skills in key areas, such as: delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development. This qualification is aimed at those already working in a wide variety of customer service settings, such as: hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

This qualification is suitable for learners aged 16 and above, giving the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects

There are different paths in which your career could develop, including: Customer Service Team Member Customer Service Supervisor Contract Centre Supervisor Customer Service Team Leader Customer Relations Advisor Hotel Manager Customer Service Manager

CPD & IAP

Course Curriculum 1. Customer Service Principles 2. Customer Service Essentials 3. Setting Customer Service Goals & Objectives 4. Communication Skills For Customer Service 5. Customer Service Techniques 6. How To Manage Customer Service Team 7. Improving Your Customer Service Leadership 8. Leading Customer Service Team 9. Team Working And Team Building 10. Handling Customer Complains 11. How To Work With Unhappy Customers 12. How To Gain Back Lost Customers 13. Telephone Techniques 14. Telephone Etiquette 15. Telephone Customer Service 16. Power Of Telephone Courtesy 17. Internal Customer Service 18. Customer Service At Call Centres

Global Edulink is a well-established Professional and Vocational training provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. Global Edulink builds a bridge for the gap in employability skills, in response to the demands of a changing workforce. Global Edulink is widely known as a one of leading providers of high quality Employability Skills, professional & Vocational training and workforce development service and it has built up an excellent reputation of delivering of professional and vocational training throughout the UK and rest of the world.

The institute has been offering numbers of professional and Vocational courses including SIA Security Courses, Teacher Training courses, Business & Office administration courses, Health and Social Care courses, Project Management course, Accounting courses, Beauty Therapy, Customer Service courses and IT courses as core disciplines.