Customer Service Training – Online

Are you looking to ng training courses provider in the UK, this course allows you to enhance your Customer service skills and prove to employers and recruiters that you’re able to provide Customer service duties to the highest standards.

This Customer Service Essential Training course will develop knowledge and skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets. Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

This qualification is suitable for learners aged 16 and above. This qualification gives learners the opportunity e skills and knowledge needed to delivustomer service in a range of industries and contexts.

This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets.

The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects.

• There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
• Learners should be ages 16 or over to undertake the qualification.
• Good understanding of English language, literacy, numeracy and ICT are required to attend this course.

Benefits you will gain:

By enrolling in to this course, you’ll get:

• High quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• Benefit of applying NUS extra Discount Card.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.

How can You Book this Course?

You can directly purchase this course via GulfTalent or by login to globaledulink.co.uk website or call to our Help Desk - 00442034097966.

Career path

There are different paths in which your career could develop. You can be a;

• Customer Service Team Member
• Contract Centre Supervisor
• Customer Service Team Leader
• Customer Relations Advisor
• Hotel Manager
• Customer Service Manager

Global Edulink

This Customer Service

• Customer Service Principles
• Setting Customer Service Goals and Objectives
• Communication Skills for Customer Service
• Customer Service Techniques
• How to Manage Customer Service Team
• Improving your Customer Service Leadership
• Leading Customer Service Team
• Handling Customer Complains
• How to work with Unhappy Customers
• How to gain back lost Customers
• Telephone Techniques
• Telephone Etiquette
• Telephone Customer Service
• Power of Telephone Courtesy
• Internal Customer Service
• Customer Service at Call Centres

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification

Successful candidates will be awarded certificate for Customer Service Training.

Global Edulink is a well-established Professional and Vocational training provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. Global Edulink builds a bridge for the gap in employability skills, in response to the demands of a changing workforce. Global Edulink is widely known as a one of leading providers of high quality Employability Skills, professional & Vocational training and workforce development service and it has built up an excellent reputation of delivering of professional and vocational training throughout the UK and rest of the world.

The institute has been offering numbers of professional and Vocational courses including SIA Security Courses, Teacher Training courses, Business & Office administration courses, Health and Social Care courses, Project Management course, Accounting courses, Beauty Therapy, Customer Service courses and IT courses as core disciplines.