Customer Services Course (Level 1)

On this customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers\' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.

There is no particular entry requirement. We do not ask for any previous qualification or experience. Students of all age and academic background can enrol on this course

Acctedited by United Kingdom Awarding body ABC Awards (Accreditation fee applies)

Course syllabus:

• Unit 1: What is Customer Service
• Unit 2: Communication Skills
• Unit 3: Dealing with Difficult Customers

Brentwood Open Learning College is the UK’s leading distance learning service provider. We specialise inaffordable, accessible and enjoyable education, providing high-quality open college courses and online learning opportunities.

We offer a market-leading range of accredited courses in a wide variety of contemporary subjects and specialisms. Whether looking to enhance your CV, further your career prospects or simply explore a new subject entirely, you’ll find exactly what you’re looking for with BOLC.

As a dedicated distance learning college, we offer online distance learning courses for candidates in the United Kingdom, Europe and the rest of the world. With BOLC, you can expect the same exceptional quality of service and outstanding course content, whichever course you choose and where you choose to study from.

Many online college courses UK providers offer are limited geographically – BOLC welcomes the world.