Diploma In Customer Service

Providing excellent customer service is essential to the long-term viability of every business. City Business School's online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organisation. Following this, it describes how a business can develop its customer service program to the highest level.

City Business School's customer service course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.

This online Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organisation.

This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.

Anyone interested

Certificate

After completing this course the learner will be able to:

• Apply the fundamental aspects of customer service in a business;
• Advance a customer service program from a fundamental to advanced level;
• Communicate and collaborate with customers utilising efficient communication processes;
• Obtain customer feedback to continuously refine a customer service program;
• Implement a customer service program in the hospitality industry, the retail industry and the public sector.

All course materials are included in the course fee

Qualification Assessment

All our qualifications are assessed on the basis of written course works.

City Business School offers students a well-balanced college experience via online courses. We are nimble enough to honor your individual needs as a student while our years of experience provides exceptional online training that will help you achieve your career and life goals. At CBS, we get to know you and celebrate your successes. Then, we help you turn those successes into a fulfilling career.