Diploma in Office Admin and Customer Service

(Instant booking on GulfTalent)
Location
Online
Dates
Can be taken anytime
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$307 $39 only

Course Overview

Customers are always important for any business which is why Customer Service is essential. Not only the customers, but the Administrative side of a company is also essential for a company to run smoothly. If you are interested in Office Administration and Customer Service then this course will be beneficial to you.

Office administration involves a set of day to day activities related to financial planning, maintaining personnel records, processing of payroll, record keeping, maintaining files, billing, distribution of data, logistics are part of office administration. It involves the main task of ensuring that resources are available for smooth functioning like coordinating repairs of office equipment required for work. While customer service will make sure all the Customers are taken care of with all their queries.

During this course you will about both on how to be a capable and efficient Office Admin and an engaging Customer Service provider. This course gives you the benefit of both profession and you be able learn and kickstart your career in Office Administration or Customer Service.

Who should take this course

Office Admin and Customer Service Diploma is CPD QS & IAO accredited. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.

Accreditation

CPD

Course content

COURSE CURRICULUM

  • Admin Support

  • Module One - Getting Started

  • Module Two - Getting Organized (I)
  • Module Three - Getting Organized (II)
  • Module Four - Managing Time
  • Module Five - Getting It All Done On Time
  • Module Six - Special Tasks
  • Module Seven - Verbal Communication Skills
  • Module Eight - Non-Verbal Communication Skills
  • Module Nine - Empowering Yourself
  • Module Ten - The Team of Two
  • Module Eleven - Taking Care of Yourself
  • Module Twelve - Wrapping Up
  • Administrative Management

  • Module One - Getting Started

  • Module Two - Why Your Office Needs Administrative Procedures
  • Module Three - Gathering the Right Tools
  • Module Four - Identifying Procedures to Include
  • Module Five - Top Five Procedures to Record
  • Module Six - What to Include in Your Binder (I)
  • Module Seven - What to Include in Your Binder (II)
  • Module Eight - Organizing Your Binder
  • Module Nine - What Not to Include in the Procedure Guide
  • Module Ten - Share Office Procedure Guide
  • Module Eleven - Successfully Executing the Guide
  • Module Twelve - Wrapping Up
  • Organisational Skills

  • Module One - Getting Started

  • Module Two - Remove the Clutter
  • Module Three - Prioritize
  • Module Four - Scheduling Your Time
  • Module Five - To Do Lists
  • Module Six - Paper and Paperless Storage
  • Module Seven - Organization in Your Work Area
  • Module Eight - Tools to Fight Procrastination
  • Module Nine - Organizing Your Inbox
  • Module Ten - Avoid the Causes of Disorganization
  • Module Eleven - Discipline is the Key to Stay Organized
  • Module Twelve - Wrapping Up
  • Administrative Skills Developing Diploma- Activities
  • Customer Relations and Dealings

  • Module One - Getting Started

  • Module Two - The Right Attitude Starts with You
  • Module Three - Stress Management (Internal Stressors)
  • Module Four - Stress Management (External Stressors)
  • Module Five - Transactional Analysis
  • Module Six - Why are Some Customers Difficult
  • Module Seven - Dealing with the Customer Over the Phone
  • Module Eight - Dealing with the Customer In Person
  • Module Nine - Sensitivity in Dealing with Customers
  • Module Ten - Scenarios of Dealing with a Difficult Customer
  • Module Eleven - Following up With a Customer Once You Have Addressed Their Issue
  • Module Twelve - Wrapping Up
  • Customer Service: Telephone Etiquette

  • Module One - Getting Started

  • Module Two - Aspects of Phone Etiquette
  • Module Three - Using Proper Phone Language
  • Module Four - Eliminate Phone Distractions
  • Module Five - Inbound Calls
  • Module Six - Outbound Calls
  • Module Seven - Handling Rude or Angry Callers
  • Module Eight - Handling Interoffice Calls
  • Module Nine - Handling Voicemail Messages
  • Module Ten - Methods of Training Employees
  • Module Eleven - Correcting Poor Telephone Etiquette
  • Module Twelve - Wrapping Up
  • Microsoft Office Word

  • Module One - Getting Started

  • Module Two - Opening Word
  • Module Three - Working with the Interface
  • Module Four - Your First Document
  • Module Five - Basic Editing Tasks
  • Module Six - Basic Formatting Tasks
  • Module Seven - Formatting Paragraphs
  • Module Eight - Advanced Formatting Tasks
  • Module Nine - Working with Styles
  • Module Ten - Formatting the Page
  • Module Eleven - Sharing Your Document
  • Module Twelve - Wrapping Up
  • Microsoft Office Powerpoint

  • Module One - Getting Started

  • Module Two - Opening PowerPoint
  • Module Three - Working with the Interface
  • Module Four - Your First Presentation
  • Module Five - Working with Text
  • Module Six - Formatting Text and Paragraphs
  • Module Seven - Adding Pictures
  • Module Eight - Advanced Formatting Tasks
  • Module Nine - Working with Transitions and Animations
  • Module Ten - Setting Up Your Slide Show
  • Module Eleven - Showtime!
  • Module Twelve - Wrapping Up
  • Microsoft Office Excel

  • Module One - Getting Started

  • Module Two - Opening Excel
  • Module Three - Working with the Interface
  • Module Four - Your First Worksheet
  • Module Five - Viewing Excel Data
  • Module Six - Building Formulas
  • Module Seven - Using Excel Functions
  • Module Eight - Using Quick Analysis
  • Module Nine - Formatting Your Data
  • Module Ten - Using Styles, Themes, and Effects
  • Module Eleven - Printing and Sharing Your Workbook
  • Module Twelve - Wrapping Up

  • Why You Should Choose Diploma in Office Admin and Customer Service

  • Lifetime access to the course
  • No hidden fees or exam charges
  • CPD Accredited certification on successful completion
  • Full Tutor support on weekdays (Monday - Friday)
  • Efficient exam system, assessment and instant results
  • Download Printable PDF certificate immediately after completion
  • Obtain the original print copy of your certificate, dispatch the next working day for as little as GBP9.
  • Improve your chance of gaining professional skills and better earning potential.

About Course Provider

We understand more than anyone how important it is for you to get the right qualifications and at the right time. We also understand that when you have a lot to do, you might not always have the time free to go and attend college or even university. That is why we created this site, so you can take all of the time you need to learn more about your chosen topics as well as being able to do the whole thing from home.

We believe in empowering the people of today, by offering them opportunities to expand and extend their knowledge and skillset as well as giving them the help and support they need to achieve great things. With thousands of courses available and a team who will do just about anything for you, it is safe to say that you won’t find a better course provider on the internet and we would love to work with you to make sure that you get the best experience and best result out of your education.

How to enroll?

You can book the course instantly by paying on GulfTalent.

(Instant booking on GulfTalent)

Frequently asked questions

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