The course consists of 75 hours of guided learning (all of which is online and available to access all day, every day – whenever is convenient to you) and is delivered in three units: • Unit 1: Developing customer service skills (including how to welcome guests correctly and professionally, how to create a powerful and positive first impression, how to handle difficult customers, identifying customer needs and listening effectively) • Unit 2: Telephone handling and administrative skills (including database management, using Opera PMS V5 software for checking-in and checking-out guests and managing meetings including minute-taking) • Unit 3: Business communication skills (including producing business documents, technical writing skills, computing skills for Microsoft Word/Excel/Powerpoint/Outlook) During your course, you will also be taught crucial job-finding skills such as CV, personal statement and cover letter writing and interview techniques to maximise your chances of securing gainful employment.
Career options after graduation
This course would be ideal for those hoping to become: • A Receptionist • A Medical Receptionist Common Career Paths For Receptionist
CPD & IAP
Course Curriculum 1: Professional Receptionist Training Course Objectives 2: The 90: 90 Principle To Create A Powerful First Impression 3: Hot Telephone Tips 4: Get The Facts- Ask The Right Questions 5: Discuss Solutions- Learning To Listen 6: Dealing With Difficult Customers 7: Practice Good Telephone Skills 8: Managing Database And Company Files 9: Booking Or Reservation Procedure 10: Deal Effectively With Security And Safety Issues 11: Meeting Arrangements 12: Successful Meetings & Minutes 13: Organising A Meeting 14: Arranging Business Travel And Accommodation 15: Email Tutorial 16: How To Use Social Media To Promote Your Company 17: How To Write A Formal Letter 18: How To Write Business Memo 19: Business Writing And Memos 20: Minute Taking 21: Taking Minutes 22: Microsoft Excel Tutorial
About Course Provider
Global Edulink is a well-established Professional and Vocational training provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. Global Edulink builds a bridge for the gap in employability skills, in response to the demands of a changing workforce. Global Edulink is widely known as a one of leading providers of high quality Employability Skills, professional & Vocational training and workforce development service and it has built up an excellent reputation of delivering of professional and vocational training throughout the UK and rest of the world.
The institute has been offering numbers of professional and Vocational courses including SIA Security Courses, Teacher Training courses, Business & Office administration courses, Health and Social Care courses, Project Management course, Accounting courses, Beauty Therapy, Customer Service courses and IT courses as core disciplines.