Effective Questioning to Customers

Uncovering the correct information to assist your customers.

Learn the importance of effective questioning for call handlers.

How an organization handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect service delivery, customer satisfaction and even safety. You will examine the consequences of asking questions in different ways and consider how this affects call outcomes.

Project:

• You are required to complete the Workbook for this course.

It is available for all the learners.

WIISE

What will you cover?:

• Effective Questioning to Customers
• Quiz

WIISE is a 'Professional Learning Network'​ with a global outreach that helps anyone to learn anything to achieve personal and professional goals.

We bring top-rated interactive learning courses & certifications from across the world through respected Global Academic Institutes and Industry experts to our learners.

WIISE for Teams is a Smart training solution suitable for growing businesses (SMB’s) - deliver online cost-effective, on-demand training, staff engagement & Upskilling to their employees and customers. WIISE incorporates the latest micro-learning & social-learning techniques that provides fast and engaging training at a fraction of cost of traditional training methods.

WIISE is brought by respectable Learning services & Skill development company - PositiveShift Group - Silicon Valley CA USA, India (www.positiveshift.in). The company has been awarded unique Innovation partnership with National Skill Development Corporation (NSDC) and Ministry of Skill Development and Entrepreneurship, Govt of India.