Expanding Customer Relations

After completing this course, you should be able to: 

• Recognize the importance of customer trust
• Name one of the most important things buyers look for in sellers
• Define customer assurance
• Recall a top characteristic of a world-class salesperson
• Identify what salespeople need to understand to build a strong customer base

Students, aspiring professionals, Interns, executives etc.

Basic English and computer literacy required

Contributes to Professional and technical skill development in this area

IACET endorsed printable certificate on scoring 80% pass

No Business Management & MBA survives long without customers, so attracting and retaining customers over time is very important.  Salespeople that take the time to understand their buyers and use this information to exceed their expectations are more likely to deliver exceptional service that leads to long-term relationships.  This course discusses strategies and tactics that salespeople can use to retain customers long-term after making the initial sale.

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