By Ed-Next
Online
Can be taken anytime
Professional Training Course
Yes (Details)
English
$38
Course Overview
After completing this course, you should be able to:
- Define the extreme customer
- Identify ways to recognize angry customers
- Recognize customer emotions
- Recall how to select the right approach.
- List ways to recover from angry customers
Who should take this course
Students, aspiring professionals, Interns, executives etc.
Eligibility
Basic English and computer literacy required
Career options after graduation
Contributes to Professional and technical skill development in this area
Accreditation
IACET endorsed printable certificate on scoring 80% pass
Course content
All customer service workers will have to deal with angry and upset customers at times. This course discusses ways to handle extreme customers.
About Course Provider
Ed-Next is one of the UK’s fastest growing online educational providers. With a large library of life changing training programs and access to over 3500 online skill based programs, Ed-next really is your number one choice for online education.
Ed-next offers flexible and engaging online learning that you can adapt around your busy lifestyle. You do not need to take time off work or make major life changes. You just need to choose your courses and start enjoying your learning. It’s as easy as that. If you are looking to improve your skills or to take your career in a new direction then look no further. With thousands of courses to choose from there really is something for everyone.
Ed-next is trusted by students, professionals and companies across the world we have a tack record in getting results and helping people achieve their dreams. It’s time to begin your Ed-Next Learning experience!