Information Technology Infrastructure Library ITIL is the most widely-accepted and trusted approach to IT service management in the world, providing a cohesive set of global best practices drawn from the public and private sectors internationally that focuses on aligning IT services with the needs of business. In its current form, ITIL is published as a series of five core volumes, each of which covers a different ITSM life cycle stage. Although ITIL underpins ISO/IEC 20000 (the International Service Management Standard for IT service management), there are some differences between the ISO 20000 standard and the ITIL framework.
Who should take this course
• Those who require a basic understanding of the ITIL framework • IT professionals or others working within an organisation that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement • Those who need understanding of how ITIL can be used to enhance IT service management within an organisation • Anyone who is open to and has an interest in the subject
Career options after graduation
• Infrastructure Engineer • Service Delivery Manager • Solutions Engineer • CISCO Field Engineer • Desktop Infrastructure Engineer
Course Curriculum 1. The Itil Qualification Scheme 2. Introduction To Service Management 3. Itil And The Service Lifecycle 4. Service Strategy 5. Service Design 6. Service Transition 7. Service Operation 8. Continual Service Improvement 9. Service Management Technology 10. How It All Fits Together 11. Bonus Material
About Course Provider
Global Edulink is a well-established Professional and Vocational training provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. Global Edulink builds a bridge for the gap in employability skills, in response to the demands of a changing workforce. Global Edulink is widely known as a one of leading providers of high quality Employability Skills, professional & Vocational training and workforce development service and it has built up an excellent reputation of delivering of professional and vocational training throughout the UK and rest of the world.
The institute has been offering numbers of professional and Vocational courses including SIA Security Courses, Teacher Training courses, Business & Office administration courses, Health and Social Care courses, Project Management course, Accounting courses, Beauty Therapy, Customer Service courses and IT courses as core disciplines.