ITIL® Continual Service Improvement

ITIL Continual Service Improvement training from VMedu Partnered Sprintzeal's makes sure that allows one to prepare for the ITIL CSI exam in the comfort of their own place. CSI is based on the Plan-Do-Check-Act approach developed by W. Edwards Deming. This is implementing the CSI approach as follows:

• What is the vision
• What is our long-term objective
• Where are we now
• What are the current values of our KPIs
• Where do we want to be
• What are the desired KPI values
• How do we get there. What's the plan.
• CSI uses a 7-step process to guide how data is collected and used:
• Define the objectives
• Determine what to measure -Collect the date
• Process the data
• Analyze the data
• Present and use the information
• Implement improvement

Anyone interested to learn.

Candidates must have two years of relevant work experience.

Certificate

ITIL Continual Service Improvement process uses methods from quality management in order to learn from past results. This process aims to improve the efficiency of IT processes with the concept of continual improvement. It uses a metric driven approach to identify opportunities for improvement and to measure the impact of improvement efforts. It is a phase of ITIL service lifecycle. It ensure that participants in service delivery understand that identifying opportunities for improvement is their responsibility.

Sprintzeal brings together solutions to help companies adopt, transform and scale their business with Project Management, Quality Management, IT Service Management, Financial Modelling and Agile Development methodologies. We focus on the alignment of People, Processes and Technology as a core to build and optimize a lasting framework to grow businesses with speed and quality. Our business skills solutions teach essential communications skills, leadership development, business analysis, project management, IT service management and process improvement.