ITIL Intermediate Level - Operational Support & Analysis

The ITIL Operational Support & Analysis course will give students the ability to apply their knowledge of operational support and analysis practically. This helps the organisation to implement the management of incidents, problems, events, service desk operations and applications.

This course perfectly suits individuals who wish to gain a better understanding of operational support and analysis and experienced professionals who would like to further their careers by pursuing further studies.

ITIL Intermediate Level - Operational Support & Analysis, Awarded by EXIN

During the ITIL Operational Support & Analysis course, students will be taught what impact operational support and analysis has on the activities of the organisation, considerations to be made regarding technology and implementation, the fulfilling of service requests, supporting the service lifecycle and the management of the lifecycle of all problems.

The ITIL Operational Support & Analysis course follows the following syllabus:

• Module 1 - Introduction to Operational Support and Analysis
• Module 2 - Event Management
• Module 3 - Incident Management
• Module 4 - Request Fulfillment
• Module 5 - Problem Management
• Module 6 - Access Management
• Module 7 - The Service Desk
• Module 8 - Common OSA Functions and Roles
• Module 9 - Technology and Implementation Considerations
• Module 10 - Exam Preparation

Upon completion of this course, you will earn 4 ITIL credits that will count towards gaining the ITIL Expert certification which requires a total of 22 ITIL credits.

Located in Sittingbourne, Kent in the United Kingdom, ITonlinelearning was founded by Jeremy Dargie in 2009. Our aim is to help both aspiring and seasoned professionals gain internationally recognised, accredited certifications that enable them to begin and develop their careers and develop into sought after and well-versed professionals.

We are able to tailor your courses to your specific needs, giving you the opportunity to study courses on offer from world-leading companies such as Microsoft, Cisco, CompTIA, PRINCE2, Adobe, NEBOSH and CIW, to name but a few. These certifications will help you, like thousands others, reach your certification goals and beyond, ensuring that you develop your chosen career into a lucrative and rewarding profession.