ITIL Service - Complete Video Training
By John Academy
Online
Can be taken anytime
Professional Training Course
Yes (Details)
English
Course Overview
ITIL Service refers to the strategy that helps you to use IT service Management for achieving specific business goals. In the ITIL Service - Complete Video Training, you will know the overall concepts and approach to ITIL service.
The course is divided into several sections and sub-section where different steps and strategies of ITIL will be discussed. In the TIL Service Offerings & Agreements part, you will be introduced with the practical application of TIL service offerings, and agreements (SOA) to enable portfolio, service level, service catalogue, demand, supplier and financial management while ITIL Service Design helps you to design new IT services. Next, the ITIL Service operation video course section provides the practical techniques of operational tasks including the ways of managing event, incident, access, facilities, application and technical support. After that, the ITIL Service Strategy helps you to understand Strategy Management for IT Services with Service Portfolio Management, Financial Management for IT Services, etc.
Finally, in the ITIL Service Transition section, you will be familiarised with the service transition process including planning, support, change management, and the system of implementing service transition in your business, etc. To sum up, the bundled course will guide you to apply the ITIL knowledge in the practical field.
Who should take this course
Anyone interested to learn this course.
Accreditation
CPD
Course content
COURSE CURRICULUM Module 01 : Service Offerings & Agreements
Course Introduction
- Course Organization
- Course Conventions & Agenda
Service Offerings & Agreements
- Introduction to Service Offerings & Agreements
- Service Offerings & Agreements Principles
- Service Offerings & Agreements Context
- Service Offerings & Agreements Summary
SOA Processes
- Service Portfolio Management
- Service Catalog Management
- Service Level Management
- Demand Management
- Supplier Management
- Financial Management
- Business Relationship Management
- SOA Processes Summary
Organizing, Technology & Implementation
- Organizing for SOA
- SOA Technology & Implementation
- Organizing, Technology & Implementation Summary
Module 02 : Service Design
Course Introduction
- Course Organization
- Course Conventions & Agenda
Service Design
- Introduction to Service Design
- Service Design Principles
- Service Design Summary
Service Design Activities
- Introduction to Design Activities
- Aspects of Service Design
- Subsequent Design Activities
- Service Design Activities Summary
Service Design Processes
- Design Coordination
- Service Catalog Management
- Service Level Management
- Availability Management
- Capacity Management
- T Service Continuity Management
- Information Security Management
- Supplier Management
- Service Design Processes Summary
Technology, Organization & Implementation
- Technology-Related Activities
- Organizing for Service Design
- Implementing Service Design
- Technology, Organization & Implementation Summary
Module 03 : Service Operation
Course Introduction - Course Organization - Course Conventions & Agenda
IT Service Lifecycle Service Operation
- Introduction to Service Operation
- Principles of Service Operation
- Service Operation Summary
Service Operation Processes
- Event Management
- Incident Management
- Request Fulfillment
- Problem Management
- Access Management
- Operational Activities of Other Lifecycle Processes
- Service Operation Processes Summary
Common Service Operation Activities
- Common Activities Summary
- Common Activities Summary
Service Operation Functions
- Service Desk Function
- Technical Management Function
- IT Operations Management
- Application Management Function
- Service Operation Functions Summary
Technical Considerations
- Service Operation Organizational Structures
- Roles & Responsibilities
- Technology Considerations
- Implementing Service Operation
- Service Operation Considerations Summary
Module 04 : Service Strategy
Course Introduction
- Course Organization
- Course Conventions & Agenda
Service Strategy
- Introduction to Service Strategy
- Service Provider Types
- Service Structures
- The 4-Ps of Strategy
- Services & Strategy Summary
Services & Strategy
- Defining Services & Market Spaces
- Service Strategy Across the Lifecycle
- Services & Strategy Summary
Service Strategy Processes
- Strategy Management for IT Services Introduction
- Service Portfolio Management
- Financial Management
- Demand Management
- Business Relationship Management
- Service Strategy Processes Summary
Organizing & Sourcing
- Strategy & Governance
- Strategy & Organization
- Sourcing Strategy
- Organization & Sourcing Summary
Implementation
- Technology Considerations
- Implementation
- Challenges, Risks & CSFs MRP
- Implementation Summary
Module 05 : Service Transition
Course Introduction
- Course Organization
- Course Conventions & Agenda
Service Transition
- Introduction to Service Transition
- Principles of Service Transition
- Service Transition Summary
Service Transition Processes
- Planning & Support
- Change Management
- Service Asset & Configuration Management
- Release & Deployment Management
- Service Validation & Testing
- Change Evaluation
- Knowledge Management
Common Service Transition Activities
- Common Activities
- Common Activities Summary
Structure, Technology & Implementation
- Organizing Service Transition
- Technology Considerations
- Implementing Service Transition
- Structure, Technology & Implementation Summary
Assessment & Certification:
To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee.
- Hardcopy Certificate by post - GBP19
- Soft copy PDF via email - GBP10
About Course Provider
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As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.