Knowledge Management

Understanding how to manage the knowledge within your organization is the key to business success. Mismanagement of organizational knowledge comes with a price: frustrated employees, angry customers, and decreased productivity. All of these things can affect a business' bottom line. The purpose behind knowledge management is to help us bridge organizational gaps and to use our greatest asset (our knowledge) to take our business performance to the next level. The theory of knowledge management has emerged to help us harness and enhance both the individual and collective brain power of our businesses. This course

TARGET AUDIENCE

Anyone

The following 11 subjects form the core of the courses:

• Module One: Getting Started
• Module Two: Understanding Knowledge Management
• Module Three: Dos and Don'ts
• Module Four: The Knowledge Management Life Cycle
• Module Five: The New Knowledge Management Paradigm
• Module Six: Knowledge Management Models
• Module Seven: Building a Knowledge Management Rationale
• Module Eight: Customizing Knowledge Management Definitions
• Module Nine: Implementing Knowledge Management in Your Organization
• Module Ten: Tips for Success
• Module Eleven: Advance Topics
• Module Twelve: Wrapping Up

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