Making Upset Customers Happy

After completing this course, you should be able to:

• Recognize how to resolve customer complaints
• Recall how to handle an irate caller
• Identify how to recover from an angry customer
• List ways to win back a lost customer
• Recall how to make a win-back plan

Students, aspiring professionals, Interns, executives etc.

Basic English and computer literacy required

Contributes to Professional and technical skill development in this area

IACET endorsed printable certificate on scoring 80% pass

No matter how hard a customer service worker tries, some customers will not be satisfied. It only takes one unsatisfied person to shatter a perfectly good day at work for everyone and to steer many more prospective customers away from you. Unhappy customers have their reasons for being discontent, but its the customer service workers job to figure out how to make them happy. They can do this by learning to resolve complaints and by working to win-back their Business Management & MBA. This course discusses how to make upset customers happy.

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