NCFE Level 3 Certificate in Principles of Customer Service

Can be taken anytime (12 months)
Course Type
Professional Training Course
Yes (Details)
Course Fee
$663 $477 only

Course Overview

Would you like to achieve an excellent online accredited UK qualification, which will demonstrate a high level of skill and knowledge? Look no further than this fantastic NCFE Level 3 Certificate in Principles of Customer Service online course.

This qualification is suitable for learners aged 16 and above. This qualification provides learners with the knowledge required by employers to work in a range of different environments in a customer service role. Learners will have knowledge of principles and practices of effective customer service, including customer retention, resolving customer complaints and problems as well as understanding how customer service delivery affects customer expectations. This qualification is suitable for use within a Study Programme.

Who should take this course


Career options after graduation

• Travel and Tourism • Sport, Leisure and Recreation • Retail • Health Public Service and Care • Engineering and Manufacturing technologies • Arts, Media and Publishing



Course content

Course Curriculum 1: Understand The Customer Service Environment 2: Principles Of Business ☑ Submit Your Assignment ☑ Re-Submit Your Assignment 3: Understand How To Resolve Customer’s Problems Or Complaints 4: Understand Customers And Customer Retention ☑ Submit Your Assignment ☑ Re-Submit Your Assignment 5: Understand How To Monitor Customer Service Interactions And Feedback 6: Understand Equality, Diversity And Inclusion In The Workplace 7: Understand How To Manage Performance And Conflict In The Workplace ☑ Submit Your Assignment ☑ Re-Submit Your Assignment

About Course Provider

Global Edulink is a well-established Professional and Vocational training provider in the United Kingdom and it aims to meet the employment needs of the youth and people in the United Kingdom and other parts of the world. Global Edulink builds a bridge for the gap in employability skills, in response to the demands of a changing workforce. Global Edulink is widely known as a one of leading providers of high quality Employability Skills, professional & Vocational training and workforce development service and it has built up an excellent reputation of delivering of professional and vocational training throughout the UK and rest of the world.

The institute has been offering numbers of professional and Vocational courses including SIA Security Courses, Teacher Training courses, Business & Office administration courses, Health and Social Care courses, Project Management course, Accounting courses, Beauty Therapy, Customer Service courses and IT courses as core disciplines.

How to enroll?

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