Overcoming Sales Resistance

After completing this course, you should be able to:

• Recognize how to identify objections
• Name several types of objections
• Recall price concerns
• Identify ways to handle objections
• List what to do and not do to overcome resistance

Students, aspiring professionals, Interns, executives etc.

Basic English and computer literacy required

Contributes to Professional and technical skill development in this area

IACET endorsed printable certificate on scoring 80% pass

All customer service workers will encounter customers who say no. If customers express disinterest as you begin to describe a product or service, they most likely have no intention to buy. At other times customers are interested but dont have enough information to make a purchasing decision. Effective customer service providers understand the difference, and work to overcome the customers resistance to making a purchase. Learning to handle sales objections effectively is a core role for every customer service worker. This course discusses ways to overcome sales resistance. 

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