Professional Receptionist Skills Diploma

Do you feel you can have a career as an Office admin or a receptionist? Then what are you waiting for! This course was made for you.

The Professional Receptionist Skills Diploma will teach you how to serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. For any company, you need a person to greet clients or customers. A good receptionist helps make a good impression about the company and can enhance the reputation of the company. The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls and setting appointments.

Professional Receptionist Skills Diploma comprises of units designed to improve your social skills and help you interact better with customers or clients. So what are you waiting for, get the course now!

Professional Receptionist Skills Diploma is CPD certified and CiQ Gold accredited. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.

CPD

COURSE CURRICULUM

• Module 1: Receptionist

• Receptionist

• Importance of Receptionist
• Different Types of Receptionist & Roles
• Communication Skills for Receptionist
• Telephone Skills
• Listening Skills
• Taking Messages
• Presenting & Appearance
• Reservation Procedure
• Confidentiality Checklist
• Being Organized as Receptionist
• Becoming a Successful Receptionist

• Module 2: Communication Skills

• Techniques To Be A Spontaneous Speaker

• Knowledge Is Power - So Enrich Your Knowledge
• Remarkable Tips To Introduce Yourself
• Simple Strategies That Promote Conversations
• Speaking From The Heart
• Learn To Be A Good Listener First
• Stop Bragging About Yourself
• Easy Way To Start A Conversation
• Handle Criticism Smartly
• Asking For What You Want

• Module 3: Interpersonal Skills

• Module One - Getting Started

• Module Two - Verbal Communication Skills
• Module Three - Non-Verbal Communication Skills
• Module Four - Making Small Talk and Moving Beyond
• Module Five - Moving the Conversation Along
• Module Six - Remembering Names
• Module Seven - Influencing Skills
• Module Eight - Bringing People to Your Side
• Module Nine - Sharing Your Opinion
• Module Ten - Negotiation Basics
• Module Eleven - Making an Impact
• Module Twelve - Wrapping Up
• Interpersonal Skills Development Course- Activities

• Module 4: Office Management Skills

• Building Your Management Team

• Building A Successful Brand
• Achieving Quality Through Teamwork
• Keys To Staying Motivated
• Improve Your Marketing
• Provide Top Customer Service
• Wrapping Up

• Module 5: Microsoft Word

• Module One - Getting Started

• Module Two - Opening Word
• Module Three - Working with the Interface
• Module Four - Your First Document
• Module Five - Basic Editing Tasks
• Module Six - Basic Formatting Tasks
• Module Seven - Formatting Paragraphs
• Module Eight - Advanced Formatting Tasks
• Module Nine - Working with Styles
• Module Ten - Formatting the Page
• Module Eleven - Sharing Your Document
• Module Twelve - Wrapping Up
• Activities- Microsoft Word

• Module 6: Microsoft Excel

• Module One - Getting Started

• Module Two - Opening Excel
• Module Three - Working with the Interface
• Module Four - Your First Worksheet
• Module Five - Viewing Excel Data
• Module Six - Building Formulas
• Module Seven - Using Excel Functions
• Module Eight - Using Quick Analysis
• Module Nine - Formatting Your Data
• Module Ten - Using Styles, Themes, and Effects
• Module Eleven - Printing and Sharing Your Workbook
• Module Twelve - Wrapping Up
• Activities - Microsoft Excel

• Module 7: Microsoft PowerPoint

• Module One - Getting Started

• Module Two - Opening PowerPoint
• Module Three - Working with the Interface
• Module Four - Your First Presentation
• Module Five - Working with Text
• Module Six - Formatting Text and Paragraphs
• Module Seven - Adding Pictures
• Module Eight - Advanced Formatting Tasks
• Module Nine - Working with Transitions and Animations
• Module Ten - Setting Up Your Slide Show
• Module Eleven - Showtime!
• Module Twelve - Wrapping Up

• Certified Microsoft PowerPoint for Beginners - Activities

• Why You Should Choose Professional Receptionist Skills Diploma

• Lifetime access to the course
• No hidden fees or exam charges
• CPD Accredited certification on successful completion
• Full Tutor support on weekdays (Monday - Friday)
• Efficient exam system, assessment and instant results
• Download Printable PDF certificate immediately after completion
• Obtain the original print copy of your certificate, dispatch the next working day for as little as GBP9.
• Improve your chance of gaining professional skills and better earning potential.

We understand more than anyone how important it is for you to get the right qualifications and at the right time. We also understand that when you have a lot to do, you might not always have the time free to go and attend college or even university. That is why we created this site, so you can take all of the time you need to learn more about your chosen topics as well as being able to do the whole thing from home.

We believe in empowering the people of today, by offering them opportunities to expand and extend their knowledge and skillset as well as giving them the help and support they need to achieve great things. With thousands of courses available and a team who will do just about anything for you, it is safe to say that you won’t find a better course provider on the internet and we would love to work with you to make sure that you get the best experience and best result out of your education.