By John Academy
Online
Can be taken anytime
Professional Training Course
Yes (Details)
English
Course Overview
Supervising others is a skill that has undergone a change in the information age and globalisation. Increase your skills, knowledge and information of professional supervision with this course!
Supervising others is considered to be one of the toughest occupations. Between dealing with your own time and activities, helping your colleagues take care of issues and finish assignments, and helping different managers, your day can fill up before you know it. This course will enable managers to end up being more productive. They will likewise turn out to be more capable of assigning, managing time, setting goals and desires (for themselves as well as other people), provide feedback, resolve conflicts, and regulate discipline.
Who should take this course
New supervisors or anyone who is interested in a supervisory position.
Team leaders.
Part time supervisors.
Accreditation
CPD
Course content
COURSE CURRICULUM
Supervisor
Module One: Getting Started
- Workshop Objectives
- Pre-Assignment Review
Module Two: Setting Expectations
- Defining the Requirements
- Identifying Opportunities for Improvement and Growth
- Setting Verbal Expectation
- Putting Expectations in Writing
- Case Study
Module Three: Setting Goals
- Understanding Cascading Goals
- The SMART Way
- The Three P's
- Helping Others Set Goals
- Case Study
Module Four: Assigning Work
- General Principles
- The Dictatorial Approach
- The Apple-Picking Approach
- The Collaborative Approach
- Case Study
Module Five: Degrees of Delegation
- Level One: Complete Supervision
- Level Two: Partial Supervision
- Level Three: Complete Independence
- Case Study
Module Six: Implementing Delegation
- Deciding to Delegate
- To Whom Should You Delegate?
- Providing Instructions
- Monitoring the Results
- Troubleshooting Delegation
- Case Study
Module Seven: Providing Feedback
- Characteristics of Good Feedback
- Feedback Delivery Tools
- Informal Feedback
- Formal Feedback
- Case Study
Module Eight: Managing Your Time
- The 80/20 Rule
- Prioritisingng with the Urgent-Important Matrix
- Using a Productivity Journal
- Using Routines and Rituals to Simplify Your Workday
- Case Study
Module Nine: Resolving Conflict
- Using a Conflict Resolution Process
- Maintaining Fairness
- Seeking Help from Within the Team
- Seeking Help from Outside the Team
- Case Study
Module Ten: Tips for Special Situations
- What to Do If You've Been Promoted from within the Team
- What To Do If You're Leading a Brand New Team
- What to Do if You're Taking on an Established Team
- Case Study
Module Eleven: A Survival Guide for the New Supervisor
- Ask the Right Questions of the Right People
- Go to Gemba
- Keep Learning!
- Case Study
Module Twelve: Wrapping Up
- Words from the Wise
Supervisor Skills
Making the Transition
- Key Behaviors and Attitudes
- Setting Goals as Supervisor
- Planning for Success
- Active Listening Techniques
- Communication Skills
- Giving Feedback
- Giving Instructions
- Orders, Requests, and Suggestions
- Managing Conflict
- Managing Challenging Situations
Activities
Professional Supervisor Training Course- Activities
Assessment and Certification:
Upon completion of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and the results will be given to you immediately. Before sitting your final exam you will have the opportunity to test your proficiency with a mock exam. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of GBP24 for a PDF copy and GBP39 for an original print copy sent to you by post.
About Course Provider
We are a company who is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level.
As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.