Location
Online
Dates
Can be taken anytime
Course Type
Professional Training Course
Accreditation
Yes (Details)
Language
English
Price
$399 $99 only

Course Overview

Questioning and Listening Techniques Certification

Questioning and listening techniques are at the heart of effective communication in an organisation. Poor and ineffective communication is as much a cost to the business as effective communication is an asset.

On the subject of communication, this is not just a case of efficiently and effectively passing on work instructions, but it encompasses everything from giving and receiving feedback, negotiations, customer service and teamwork.

Poor and ineffective communication damages productivity and staff morale. This course teaches the two vital communication tools, showing how they work in building constructive business and personal relationships.

It builds on the existing skills of an employee and develops new ones, in order to make them both a good listener and a good questioner to get the most out of their relationships with colleagues.

What's Covered in the Course?

Staff members can expect to cover the following on this course:

  • Existing questioning and listening skills are supported and enhanced, and new ones are developed.
  • An understanding of the most important communication skills.
  • How to communicate more effectively.
  • The causes and consequences of miscommunication.
  • Advice for implementing important listening and questioning skills in the workplace.
  • How to identify hidden meanings in communication and how they give insight into expression.
  • Learning to actively and reflectively listen, in order to reveal important information and insight.
  • Effective questioning, in order to assist in analysing information in interactions with others.
  • How to effectively and accurately ask many types of questions and understand in what situations they should be asked.
  • Techniques to utilise the information received from questions, in order to improve clarity and clear up ambiguity.
  • How to implement an action plan, in order to enhance strengths and continue to build knowledge.
  • How to provide and use positive feedback for personal development.

Who should take this course

Anyone can take up this course upon interest in anytime you want, anywhere you want, all you need is a smart phone/tablet/computer connected to the internet.

Upon completion, you will have a test with multiple choice questions and there is no limit on the number of attempts.

Accreditation

CPD

Course content

What are the Benefits of the Course?

Employees may expect to profit from the following benefits in association with this course:

  • The company benefits from the enhanced questioning and listening skills of the employee, as there is an immediate improvement in effective communication.
  • Better interpersonal relationships are fostered, and teamwork and cooperation improve.
  • There are less instances of miscommunication.
  • The course is online and taught in a modular format that enables the employee to study in their own time.

Course Duration - 8 hours

About Course Provider

Online Courses Learning is a provider of career essential courses. Simple understandable media content, concept oriented learning which helps develop career opportunities in the corporate World.

The learning experience has been designed from the ground up keeping your success in mind.

You can study at your own pace and from the comfort of your own home.

Frequently asked questions

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