Showing Empathy to Customers
By WIISE
Online
Can be taken anytime
Professional Training Course
Yes (Details)
English
$10
Course Overview
Empathy is putting yourself in another person's place. Sensing their situation, from their perspective. It's also discussing the things that are upsetting to the person, maybe coming up with ideas to get them out of the situation they're in. In this course, you will learn how to use the Empathy techniques to connect better with Customers and hence offer superior Customer service experience.
These are exciting times indeed!
More than ever, businesses have become focused on forging strong, meaningful relationships with their customers. We have powerful brands like Nordstrom, American Express and Zappos proving to the world that customer service can actually be a source of sustainable competitive advantage, not just another expense on the balance sheet.
Empathy is the ability to share or understand the feelings of others. It's an essential element of everyday relationships and can be equally powerful when it comes to company-customer relationships.
Project:
- You are required to complete the Workbook for this course.
Who should take this course
It is available for all the learners.
Accreditation
WIISE
Course content
What will you cover?:
- Showing Empathy to Customers
- Quiz
About Course Provider
WIISE is a 'Professional Learning Network' with a global outreach that helps anyone to learn anything to achieve personal and professional goals.
We bring top-rated interactive learning courses & certifications from across the world through respected Global Academic Institutes and Industry experts to our learners.
WIISE for Teams is a Smart training solution suitable for growing businesses (SMB’s) - deliver online cost-effective, on-demand training, staff engagement & Upskilling to their employees and customers. WIISE incorporates the latest micro-learning & social-learning techniques that provides fast and engaging training at a fraction of cost of traditional training methods.
WIISE is brought by respectable Learning services & Skill development company - PositiveShift Group - Silicon Valley CA USA, India (www.positiveshift.in). The company has been awarded unique Innovation partnership with National Skill Development Corporation (NSDC) and Ministry of Skill Development and Entrepreneurship, Govt of India.