The Global Customer

After completing this course, you should be able to:

• Define globalization
• Differentiate between outsourcing, near-shoring, and home-shoring
• Define cultural diversity
• Recall how to maximize global diversity
• List tips on cross-culture communication

Students, aspiring professionals, Interns, executives etc.

Basic English and computer literacy required

Contributes to Professional and technical skill development in this area

IACET endorsed printable certificate on scoring 80% pass

Companies and customer service providers who want to be competitive, both at home or abroad, need to understand the impacts that globalization and diversity have on their Business Management & MBA. Companies that dont focus on this ever-growing and economically-empowered customer base will soon lose Business Management & MBA to their competition. To better serve these diverse cultures, first seek to understand them. Most companies have seen a surge in both global services and diverse customer bases in recent years. This course discusses several aspects of globalization and customer diversity. 

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