The Manager: Management and Leadership Development Programme

To be a manager or a leader, you need to possess management and leadership skills to succeed. To have these skills, you need to learn the basics of becoming a manager. You need to learn how to coach and mentor your team If you are aspiring to become one or newly-hired manager. You also need to learn how to measure and evaluate performance. Learn how to handle team challenges and know how to communicate well. In this course you will learn the necessary skills, knowledge and information about Management and Leadership Development to become successful.

Managers and team leaders of any organization or institution.

People who are aspiring to become a good leader and manager.

CPD

COURSE CURRICULUM

Management and Leadership Development

Module One: Getting Started

• Workshop Objectives

Module Two: Grooming a New Manager

• Set Specific Goals
• Authority (What They Can and Can't Do)
• Create a Shared Vision
• The More They Learn, the More Responsibility They Get
• Case Study

Module Three: Coaching and Mentoring (I)

• Writing Performance Reviews
• Provide Clear and Timely Feedback
• Praise in Public, Criticize in Private
• Make Sure Your Door is Always Open
• Case Study

Module Four: Coaching and Mentoring (II)

• Offer Advice, Not the Solution
• Create a Supportive Environment
• Build Ownership360 Degree Feedback
• Case Study

Module Five: Measuring Performance

• Staying Within Their Budget
• Setting Measurable Objectives
• Skip Level Feedback
• Collaborate on Criteria to be Evaluated
• Case Study

Module Six: Motivating Managers

• Provide the Needed Resources
• Bonuses and Incentives
• Give Credit for Good Work
• Keep Them Challenged
• Case Study

Module Seven: Signs of Poor Management

• Missed Deadlines
• Team Turnover
• Losing Customers
• Little or No Growth
• Case Study

Module Eight: Trust Your Team of Managers

• Do Not Micromanage
• Promote Open and Honest Communication
• Reward Initiative
• Trust, But Verify
• Case Study

Module Nine: When an Employee Complains About Their Manager

• Keep the Information Confidential
• Gather Information from Both Sides
• Coach or Delegate the Solution
• Follow-up with the Manager or Employee
• Case Study

Module Ten: When Do You Step In?

• Unsafe or Dangerous Events
• Legal Ramifications
• Severe Financial Costs
• Repeated Failures after Coaching Has Occurred
• Case Study

Module Eleven: Remember These Basic Qualities

• Express Confidence in Their Abilities
• Practice What You Preach
• Have an Open Door
• Their Success is Your Success
• Case Study

Module Twelve: Wrapping Up

• Words from the Wise

Business Management

• Designing Your Organizational Structure
• Introduction to Operations Management
• Understanding Financial Terms
• Getting the Right People in Place
• Getting Your Product Together
• Building a Corporate Brand
• Marketing Your Product
• Selling Your Product
• Planning for the Future
• Goal Setting and Goal Getting
• Succession Planning 101
• Managing Your Money
• Ethics 101
• Building a Strong Customer Care Team
• Training Employees for Success
• Leadership Essentials

Business Leadership

• About the Learning Organization
• Achieving Personal Mastery
• Analyzing Our Mental Models
• Achieving a Shared Vision
• Team Learning
• Systems Thinking
• Five Practices
• Building Trust
• Managing Change
• Managers vs. Leaders
• Influence Strategies
• Managing Relationships
• Strategic Planning
• Doing Delegation Right
• Criteria for Useful Feedback
• Feedback Techniques
• Mastering Your Body Language
• Meeting Management
• Pumping up a Presentation

Employee Accountability

• Defining Accountability
• Creating an Accountable Organization
• Setting Goals and Expectations
• Doing Delegation Right
• Offering Feedback

Assessment and Certification:

Upon completion of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and the results will be given to you immediately. Before sitting your final exam you will have the opportunity to test your proficiency with a mock exam. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of GBP24 for a PDF copy and GBP39 for an original print copy sent to you by post.

We are a company who is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level.

As an online learning site, we are aware of the fact that there are a lot of people out there who considers themselves to be a curious learner but the courses that they are interested in are not available in the area. So, we have decided to give them a chance to learn in a convenient way – in their own convenient place and time.