The Service Advantage

After completing this course, you should be able to:

• Identify the role exceptional customer service plays in building a service advantage
• Recognize the importance of understanding customer expectations
• Recall why a good first impression is so important
• Define employee empowerment
• State how to advance a service advantage

Students, aspiring professionals, Interns, executives etc.

Basic English and computer literacy required

Contributes to Professional and technical skill development in this area

IACET endorsed printable certificate on scoring 80% pass

Some companies are more competitive because their core Business Management & MBA strategy includes striving for and the delivery of exceptional customer service. This in turn gives these companies a service advantage because they beat out the competition by giving their customers better service. Customer service providers who understand the importance of having exceptional customer service enjoy a service advantage over the competition. This course discusses the various elements that help companies develop a service advantage.

Ed-Next is one of the UK’s fastest growing online educational providers. With a large library of life changing training programs and access to over 3500 online skill based programs, Ed-next really is your number one choice for online education.

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Ed-next is trusted by students, professionals and companies across the world we have a tack record in getting results and helping people achieve their dreams. It’s time to begin your Ed-Next Learning experience!