The Virtual Customer

After completing this course, you should be able to:

• Define the term virtual customer
• Define virtual customer support
• Identify the benefits of online feedback
• Recall why understanding social media is important
• Recognize some common social media sights

Students, aspiring professionals, Interns, executives etc.

Basic English and computer literacy required

Contributes to Professional and technical skill development in this area

IACET endorsed printable certificate on scoring 80% pass

Technology has impacted how companies do Business Management & MBA and how customer service is delivered. To stay profitable in the internet age, customer service providers should understand and embrace the power of the virtual customer. Virtual customers provide valuable feedback on product development and improvement that in the end improves service for all customers. This course discusses several dynamics that impact companies and the virtual customer. 

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