Customer Service & Logistics (CS&L) Lead

Mondelez International

Pakistan

Ref: RP141-118

Job description / Role

Employment: Full Time

Position Purpose

Leads all activities on a country level that influences the ability to service our customers in an efficient and cost effective manner. This includes activities related to demand planning, replenishment and deployment of finished goods, delivery of goods to customers and working closely with our customers to optimize the end to end supply chain.

Primary Accountabilities / Responsibilities

- Drive integration of the supply chain by aligning product sourcing, logistics operations, customer service, using defined methods and applications.
- Drive smooth co-operation with Marketing, Finance, Sales and Manufacturing in order to deliver the business goals and high level of customer service.
- Develop, recommend and implement local strategies and plans for supply chain development to meet current and future business and customers' needs, as well as the cost and productivity targets. Ensure operation controls and compliance.
- Establish communication channels across the business unit and various functions in order to ensure proper information flow and on time projects execution.
- Define and manage finished goods inventory levels to ensure high goods availability and low waste of finish goods as well as raw and pack materials
- Jointly own the local IBP process with the country GM to ensure accuracy of demand and distribution planning.
- Manage and develop CS&L team to ensure its competencies are aligned with the Organisation needs.

Requirements

Qualifications

Knowledge, Skills & Experience

Knowledge including: education, qualifications and training

- University Degree
- Knowledge in Supply Chain strategies and executions, knowledge in Sales Strategies development as well as operation
- Good understanding of finance flow development and information systems configurations.
- Knowledge of SAP - OTC and APO

Skills

- Strategic agility
- Outstanding people management skills; ability to lead, guide and motivate and develop a team
- Cross-functional experience, especially in Sales and Finance, would be an asset.

Experience

- 10-12 years of experience in Supply Chain, Logistics and/or Customer Service management experience, ideally with an FMCG company.
- People / conflict management experience

About the Company

Mondelez International, Inc. (NASDAQ: MDLZ) is one of the world's largest snacks companies, with 2015 net revenues of approximately $30 billion.

Our dream is to create delicious moments of joy in everything we do. Nearly 100,000 employees support this dream by manufacturing and marketing delicious food and beverage products for consumers in approximately 165 countries around the world.

We are the world's pre-eminent maker of snacks, with leading market shares in every category in which we compete. Mondelez International holds the No. 1 position globally in Biscuits, Chocolate and Candy as well as the No. 2 position in Gum. (source: Euromonitor)

About 85 percent of our annual revenue is generated in fast-growing snacks categories, and nearly 75 percent of our sales come from outside of North America.

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