Billing Sr. Engineer

Job description / Role

Role Summary:

Responsible for billing Product and service development and charging implementations, integration and changes, responsible for dunning process and lifecycle implementation, issuing the bills to all customers (Post-paid and Hybrid ) accurate and on time including responsible for customer data accuracy status and healthy checks, prepare and test new business requirements of the billing system with vendors, provide 3rd and 4th line support for business.

Duties and Responsibilities:

- Responsible for Integration with network systems
- Integration with MSC ,SMSC and GGSN systems based on standards for online charging
- Responsible for billing Product and service development and for charging implementations and changes
- Work closely with marketing and other business units in the development of new tariffs and services
- Ensuring that prices reflected in the system are accurate and consistent. Overseas keying of changes and research of significant changes. Ensures billing changes are adjusted as required.
- System administration, business packages setup, tariffs and services configuration.
- Formalize new Billing/ requirements and communicate with the Billing vendor the new Change Request.
- Ensure that all customer-facing staff are trained on billing-related to new product
- Responsible for 3&4 line support to the business as requested by Service desk for issues related to new products.
- Anticipates program release problems and take corrective action, escalating as needed, to resolve and achieve commitments
- Work with PSDM for billing product development related projects and other activities such as product/service deployment and professional services validation
- Systems management including Data integrity with Operation's DB Administrator.
- Responsible for dunning process and lifecycle implementation
- Implement changes on dunning process actions for postpaid customers.
- Implement new changes on lifecycle for prepaid customers.
- Responsible for issuing the bills of all Wataniya - Palestine customers (Post-paid , Prepaid and Hybrid ) accurate and on time including CDR processing (Rating), .
- Maximizing revenue by ensuring timely and accurate billing of all customers including CDR processing (Rating),
- Bill commits process and the Collections process. And make sure that all customers are included to dunning and life cycle based on business needs.
- Ensuring that prices reflected in the system are accurate and consistent. Overseas keying of changes and research of significant changes. .
- Processes invoicing. Ensures that accounts are properly reconciled and invoiced each billing cycle.
- Generate billing status reports.
- Identifies and resolves billing problems or delays
- Communicate with and answer all questions related to bills
- Member of bill check committee
- Responsible for customer data accuracy and healthy checks
- Running the Daily Operations Schedule and ensuring that all necessary tasks and processes are executed and solve customer data
- Perform system healthy checks.
- Responsible about system schedule tasks , and make sure that all schedule tasks are up and running and no customer affected and solve customer data in case of problems
- Ensure that the convergent Billing (IN and billing and related automated IT systems are up and operational 24 by 7
- Prepare and test new business requirements of the billing system with vendors
- Formalize new Billing/ requirements and communicate with the Billing vendor the new Change Request
- Following up with vendor and business for fixes and new requirements implementation and testing
- Check other system functionalities that affected by the changes
- Build system logic to base on business operations need.
- Provide 3rd and 4th line support for business
- Ensure that all customer-facing staff are trained on billing-related issues
- Responsible for 3&4 line support to the business as requested by Service desk
- Anticipates program release problems and take corrective action, escalating as needed, to resolve and achieve commitments.
- Gain knowledge and experience on the systems and share the knowledge with other team members.
- Gain the information and knowledge from available resources such as training, other team members, system provider, and using system documentation and apply it on test environment.
- Share knowledge with other team members.
- Provide needed help and support to other team members.

Requirements

Other tasks might be required

Work Experience & Qualifications:

- University degree in Computer Science or telecom/electric / computer engineering
- 3 to 5 years' experience in Billing operations
- Solid knowledge in Oracle 9i/10g , UNIX Administration ,Shell scripting ,SQL/PL SQL
- Problem solving & analytical Thinking in a Variable environment

Personal Traits & Special Skills:

- Billing system function (IN & Billing)
- Implement a robust security process with Technical across all network elements
- Work with all department concern in stabilizing CBOSS
- Implement/develop all billing business process and work with Finance and other department to develop all cross functional business processes
- Work with all department concern in stabilizing CBOSS.
- Work with CC and Finance to improve and stabilize the bill invoice generation issues on monthly bases
- Accountable for Bill validation in conjunction with Finance (RA/Collections team)
- Accountable for CDR analysis during billing
- Support all Revenue Assurance business process
- Provide a bug free products / services and meet committed delivery dates
- Systems management including Data integrity with Operation's DB Administrator
- Accountable for overall Crisis Management of the system
- Closely work with Technical to solve all CDR related problems
- Responsible for 3&4 line support to the business as requested by Service desk
- Work with P-SDM to ensure that all critical business needs are delivered as agreed with P-SDM

Reporting:

- Ensure all reports on system performance of (IN, Billing) are delivered on time
- Deliver weekly report to product development and system support manager and attending weekly meeting with status report.
- Deliver weekly report on bug & fixes CBOSS delivered and solution received from CBOSS to stabilize their platform

Delivery weekly reports to manager about activities and projects status.

Note: you will be required to attach the following:

- Resume / cv
- Passport-size photograph

About the Company

We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012.