IT Operations Engineer

Job description / Role

Duties and Responsibilities:

- Fulfilling operational requests from other technical and business teams.
- Providing support for business teams.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
- Responsible for bill issuing and dunning operations.
- Performing system health checks and reconciliation operations.
- Handling business support systems event, incident, and problem management with different support and operations teams.
- Ensuring that business support systems are up and operational 24/7.
- Other tasks might be required.

Requirements

Work Experience & Qualifications:

- University degree in Computer Engineering or Computer Science.
- Knowledge in Oracle SQL & PL/SQL.
- Knowledge in UNIX / Redhat Administration and Shell scripting.
- ITIL Foundation certificate is a plus.
- Fresh graduate are welcome to apply.

Personal Traits & Skills:

- Strong communication abilities.
- Good problem solving skills.
- Ability to learn new technologies.
- Ability to work under pressure.
- Customer and service orientation.
- Fluent in English and Arabic.

Note: you will be required to attach the following:

- Resume / cv
- Updated CV

About the Company

We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012.