NOC Engineer

Job description / Role

Role Summary & Responsibilities:

Role Summary:

The role holder will be the primary Focal Point for Fault Management, Customer complaints Handling, Provisioning, and Performance Monitoring across all mobile network layers.

Duties & Responsibilities:

- Monitoring network alarms in shift based (24/7/365).
- Carrying out efficiently all NOC related day to day activities (Fault Management, Performance Monitoring, and service provisioning) across all Mobile network elements.
- Escalating network faults to support teams within the agreed SLA.
- Managing and follow up all network maintenance work notifications for all business units.
- Performing Escalation and Notification to keep management and other business units informed during system outages.
- Producing Daily, weekly and monthly reporting of Network operation Performance.
- Providing remote technical assistance to field teams and ensure that field works are implemented without impacting the network health.
- Participating in the evaluation of current processes, procedures, and propose enhancements.
- Monitoring the performance of the Mobile networks according to predefined thresholds.
- Enforcing adherence to the deployment process and quality control measures.

Requirements

Work Experience & Qualifications:

- Bachelor degree in Telecom / Electrical or equivalent.
- 1 year of experience in related field, fresh graduates are welcomed to apply.

Personal Traits & Special Skills:

- Good knowledge in MS Office applications.
- Good communication skills.
- Motivated team player.
- Ability to work under pressure.
- Good English (oral and written).
- Computer Literacy knowledge.

Note: you will be required to attach the following:

- Resume / cv
- Updated CV
- Personal professional Photo

About the Company

We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012.