General Manager - Residences / Serviced Apartments

Job description / Role

The General Manager will be responsible for the overall operation, profitability, and guest experience of a residential or serviced apartment property. This role requires strong leadership, commercial acumen, and a deep understanding of hospitality operations tailored to long-stay or residential guests. The GM will oversee all departments, ensuring service excellence, financial performance, and brand compliance.

Key Responsibilities:

Operational Leadership:

• Oversee day-to-day operations of the property, including front office, housekeeping, engineering, and guest services.
• Ensure smooth coordination between departments for optimal guest satisfaction.
• Implement and uphold brand standards, policies, and procedures.

Guest Experience & Service Quality:

• Ensure a consistently high level of service and personalized experience for residents and guests.
• Handle guest feedback, complaints, and special requests promptly and professionally.
• Foster a customer-centric culture among all staff.

Financial Management:

• Develop and manage annual budgets, forecasts, and cost controls.
• Maximize profitability through efficient operations and revenue management strategies.
• Monitor key performance indicators (KPIs) and adjust strategies accordingly.

Sales, Marketing & Business Development:

• Collaborate with the sales and marketing team to drive occupancy and revenue.
• Identify business opportunities and partnerships to enhance visibility and bookings.
• Ensure online reputation management and presence across digital platforms.

Team Leadership:

• Recruit, train, and manage departmental heads and property staff.
• Conduct regular performance evaluations and support staff development.
• Create a positive work environment that promotes teamwork and excellence.

Compliance & Safety:

• Ensure full compliance with local laws, health & safety regulations, and licensing requirements.
• Oversee security, emergency procedures, and property maintenance.

• Bachelor’s degree in Hospitality Management or related field (Master’s preferred).
• Minimum 5–7 years of experience in a senior hospitality management role, ideally in serviced apartments or residential operations.
• Ability to put the customer at the forefront of everything.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to manage budgets, operations, and a diverse team.
• Excellent problem-solving and decision-making abilities.

About the Company

Jigsaw MENA FZE was formed to focus solely in providing recruitment services to the MENA Region. Our core specialty includes recruiting professionals within the Real Estate, Engineering, Hospitality, Sporting & Entertainment, Property & Construction sectors across all disciplines throughout the built environment.