Job closed
Job description / Role
Purpose:
• To provide strategic leadership for a corporate client contract in order to deliver against contract requirements and ensuring client retention through pro-actively developing and building client and customer relationships
• To establish and effectively lead a highly capable team who will deliver against the objectives.
• Through building talent, knowledge, ways of working and capability
• To provide thought leadership on all IFM service delivery and act as a subject matter expert for service delivery for a total IFM offer across the account
Accountabilities
• Country Liaison (in conjunction with and via Operations Director)
• To work collaboratively with country operation manager, teams and country subject matter experts to deliver all contractual requirements to the Client
• In conjunction with Operations Manager, adopt a partnership approach within operation team to ensure that any decision taken relating to the contract is aligned to the overall goals for the contract and for the company and in the best interests of the whole contract
• Mutually work with Operations Manager, country teams and site GSM/FMs to ensure clarity of understanding and application on KPI risk
• Work with the finance team and site FM’s to ensure the co-ordination of all financial and KPI reporting, budgeting and change management across the account to meet the central deliverables
• Liaise with country subject matter experts (in conjunction with relevant central subject matter experts) to ensure a standardised, consistent and compliant approach is implemented for each subject area (e.g. HR, Communications, Operational Excellence, Technical Services, HS&E) ensuring that on site GSM/FMs are utilising this resource
• Jointly work with the country teams and country subject matter experts in conjunction with FMs to ensure that the company’s service delivery remains at an optimum level and work together to resolve any issues (e.g. staffing, HS&E, performance management)
• To work as ‘one team’ to ensure delivery of unified services across the region to achieve the strategic objectives of the contract for both the Client and the Company.
• Develop and outline an approach that connects and integrates the different strands of the accountneeds with the business
Contract Management
• Align with the account governance model, working and collaborating as a team to ensure that desired expectations of both the Client and the company are met
• Pioneer the use of best-practice account management throughout to ensure achievement against all contractual business plans.
• Deliver on all client reporting, in line with business processes Financial Management
• Ensure exploitation of all opportunities to build added value within existing portfolio and prospective base. Developing early wins to build measurable momentum
• Sustainable profit contribution of the account, including management of working capital, profit and loss, balance sheet and asset management.
Brand Management
• Manage the account identity within the company portfolio.
Client Relationship Management
• Engage with local and regional clients on a routine basis and lead by example in providing excellence in contract/relationship management
• Manage relationships and key interfaces with the Client and the Client’s key decision makers.
Service Delivery
• Provide focus and direction across the region to move from plan to action
• Drive excellence in operational delivery to the Client, maximising operational excellence
• Compliance, environment, health and safety and risk management
• Ensuring that all aspects of the business are conducted in accordance with all relevant statutory requirements and Codes of Practice.
People Management and Leadership
• Develop a shared vision of what is attainable for the region
• Develop a competent regional operational team to deliver consistent service delivery, ensuring effective leadership of all business activity across the account
• Implementation of policies, procedures and initiatives to ensure, in terms of calibre, experience and number, the necessary resource is available to meet the business needs.
Requirements
• Profile (Competencies, Experience, Education)
• 10 years of experience as a multi-site manager in Integrated Facility Management. An exposure to a multi country environment will be a plus.
• Degree from a vocational school or BSc/Ba in business administration, facility management etc. will be an advantage
• Highly developed communication skills including written, verbal and formal presentations.
• Strong customer and client management skills
• Proven track record in effective management of all resources (people, procedures, place and profit)
• Ability to adapt and meet a frequently changing work environment internally (management and staff) and externally (client/s)
• Good spoken and written English communication skills
About the Company
Cobalt is part of a leading international recruitment provider with offices in Europe, Singapore and New Zealand. Cobalt offers high quality HR consultancy, executive search, contingency recruitment and Emiratization services in Dubai and the wider MENA Region. It works extensively within the fields of Construction & Engineering, Banking & Finance and HR & Business Support.
Contributing to the regions development, we play a key role in identifying and attracting the very best talent to ensure the regions potential is realized. We also understand the importance of Emiratization in ensuring the long-term success of the UAE economy and have therefore pro-actively developed a strong network of UAE Nationals within our specialist areas.