Advisory Support Account Manager

Job description / Role

Overview

The individual would be responsible for timely renewals of both hardware and software support contracts for medium-sized to large customers in the assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and complete understanding of our support services portfolio. Manage cancellation risks proactively and mitigate risks to retain and secure the contract base. Continue to look for win-backs from contracts cancelled in the past or cases where support was not attached during the point of sale of hardware. Grow the available territory by selling value-added services like extended support or DDR services, where applicable. Manage exceptions for customers with issues that may delay or inhibit renewals. Accurately forecast business targets and opportunities in the territory.

Responsibilities

• Responsible for timely renewals for customers in the assigned territory.
• Educate customers on business practices and any associated contractual implications.
• Ensure customer awareness and understanding of applicable elements of Oracle's portfolio.
• Manage exceptions for customers with issues that may delay or inhibit renewals.
• Identify and transfer leads to sales representatives for top-tier opportunities.
• Accurately forecast business targets and opportunities in the territory.

Ideal Candidate Profile

Strong oral and written communication skills are an absolute must. Objection handling and result orientation are key skills that would be required for this role. The candidate needs to play the role of a customer success manager who owns the customer satisfaction and works towards growing Oracle's wallet share in the account.

Career Level - IC3

About the Company

Oracle offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment models - including public, on-premises, and hybrid clouds - to ensure that technology flexes to the unique needs of a business.

Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services. With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows.

More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.