Application Support Engineer

Commercial Bank

Qatar

Posted
Ref: PP000-19800

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Job description / Role

Job Type
Full Time

Job Location
Qatar

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
IT - Software & Web Development

Company Industry
Banking - Corporate

About Commercial Bank of Qatar

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar's economic development by offering a range of personal, business, government, international, and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development.

By joining us, you'll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

Job summary

We are looking for an application support engineer - Trade Finance who will be part of the Channels & Payments team and should ensure safe, secure, and reliable running of business applications as a key priority. The applicant should possess relevant experience of 5-6 years in banking application support with sound analytical skills.

This position has no direct reports. The role also works with application support teams across the banking domains to support customer and staff needs.

Key accountabilities

Provide 24 x 7 first and second level technical support for banking applications including Finastra Fusion Banking Trade Innovation (FBTI) and integrated systems.

Troubleshoot and resolve issues reported by users, coordinating and escalating complex problems to the third level support or application vendor.

Perform preventive maintenance activities on banking applications including Finastra Fusion Banking Trade Innovation (FBTI) and integrated systems.

Develop and maintain technical documentation, including a comprehensive knowledge base of reported issues and their resolutions.

Proactively monitor system performance to identify and fix potential issues before they impact users or system performance.

Provide training to users on new features and functionalities of trade applications.

Participate in testing and deployment of new application versions and fixes on business applications.

Work independently and with the team to analyse issues/queries and understand new requirements to provide acceptable solutions.

Qualification, experience

Required qualifications:

Bachelor's degree in information technology or related field.

Required experience:

5+ years' working experience and knowledge of IT services and system development.

Banking knowledge with Finastra Fusion Banking Trade Innovation (FBTI) experience is a must.

Strong understanding of FBTI data structure, trade process/trade accounting entries, SWIFT messages (MT & MX).

Experience with FBTI EOD process and FBTI integrations.

Functional configurations/parameterization on FBTI and FBTI application integrations.

Basic knowledge in SQL queries for data extraction and analysis.

Good understanding of messaging and APIs like MQ, REST/SOAP.

Familiarity with application performance monitoring tools (e.g., Nagios, App Dynamics, Splunk, etc.).

Experience with AML applications like FIRCOSoft, Kyai OMNI is a plus.

Certification in IT Service Management - ITIL.

Expert in functional release methodologies and best practices.

Expert in QA metrics, defect metrics, and product quality trend analysis.

Excellent project management skills.

Ability to collaborate and communicate effectively.

Good computer and MS Office skills.

Arabic and English speaking preferred.

Why Commercial Bank?

Best performing bank in Qatar in The Banker's prestigious Top 1000 World Banks Rankings 2025.

Best digital bank in the Middle East 2024 by World Finance and best mobile banking app in the Middle East 2024 by Global Finance.

An innovation-driven, digital-first environment where employees work with the latest tools and technologies to redefine banking.

Opportunities for global partnerships and international exposure, connecting employees with global networks and perspectives.

A focus on employee well-being and work-life balance, ensuring a healthy and supportive environment for all team members.

Competitive compensation and benefits that ensure our employees are rewarded for their dedication and performance.

A strong commitment to diversity, equity, and inclusion, fostering a culture that values every individual's unique perspective.

At Commercial Bank, we don't just offer careers, we shape futures by pioneering digital transformation in Qatar's banking sector, blending a digital-first approach to redefine banking through innovative solutions.

Disclaimer

We appreciate your interest in joining Commercial Bank of Qatar. Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and the bank reserves the right to modify, withdraw, or close it at any time without notice.

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