Assistant Director Customer Experience

Ooredoo Group

Doha, Qatar

Posted
Ref: OP853-416

Job description / Role

Employment: Full Time

About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!

About the Business Unit:

Ooredoo's Consumer business unit is a critical part of the company's first line customer facing activities for all consumer product offerings and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The Planning & Analysis division is responsible for supporting Marketing BU to put in place annual business plan and strategy. This role supports the department to achieve its objectives.

About the Role:

This role is responsible to ensure company sustenance and growth in value using Customer Experience as a primary lever, create loyal customers such that the future performance is assured through viewing the operations from customer's point of view; be it the network, products, user experience or value for money. The role is also responsible to ensure that Customer Experience levels of Ooredoo reach a level where product price become non-relevant in customer decision making in choosing the brand.

Requirements

About You:

You should have 12 years' experience in a similar role and atleast 3 - 5 years in telecom services in similar roles and up to 8 years or more in service industry

Minimum Qualifications:

Bachelor's Degree in Marketing or Finance or Engineering

Note: you will be required to attach the following:

Resume / cv

About the Company

We are a leading international communications company delivering mobile, fixed, broadband internet, and corporate managed services tailored to the needs of consumers and businesses across markets in the Middle East, North Africa and Southeast Asia. As a community-focused company, we are guided by our vision of enriching peoples lives and our belief that we can stimulate human growth by leveraging communications to help people achieve their full potential.

Formerly known as Qtel Group, we have a customer base of 92.9 million and reported revenues of USD 9.3 billion in 2012.

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Assistant salaries in Qatar

Average monthly compensation
QAR 4,000

Breakdown available for industries, cities and years of experience