Assistant Director of Food and Beverage

Doha, Qatar

Ref: RP714-25211

Job description / Role

Job Type
Full Time

Job Location
Doha, Qatar

Nationality
Any Nationality

Salary
Not Specified

Gender
Not Specified

Arabic Fluency
Not Specified

Job Function
General Management

Company Industry
Travel, Hotel & Tourism

Company description

#Belimitless

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #Belimitless

Job description

The assistant director of food & beverage supports the executive assistant manager - F&B in leading the food & beverage division to achieve world-class service and operational excellence. This role plays a key part in executing strategic initiatives and driving the day-to-day performance of all F&B outlets, ensuring alignment with the department's long-term vision.

Key responsibilities include assisting in the achievement of revenue and profitability targets, maintaining high standards of quality and service, supporting cost control and expense management efforts, and fostering a strong, motivated team culture. The assistant director actively contributes to recruitment, development, and retention of top local and international talent, while promoting innovation and creativity across the division. This position ensures operational consistency, guest satisfaction, and a continued reputation for excellence in all aspects of the food & beverage experience.

Primary responsibilities

Overseeing daily operations and achieving targets

Sets and clearly communicates the strategic direction for the food & beverage department in coordination with the managing director, hotel manager, executive assistant manager - F&B, and executive chef

Clearly describes and assigns responsibility and authority for the operation of the various food and beverage outlets

Consistently improves the financial profitability, productivity and efficiency of the food and beverage department

Prepares and monitors annual budget revenue goals and expenses for the food and beverage department and makes recommendations for adjustments if needed

Reviews and analyses various financial results/reports to monitor overall food and beverage performance and takes any corrective actions that may be needed

Monitors international and local market conditions/trends that impact menu offerings, business volume, and profitability

Executes inventory control and calculation for monthly analysis and reconciliation

With the executive assistant manager - F&B and executive chef, identifies opportunities to control food cost and other expenses

Works closely with the finance department on policies, procedures, compliance and the monthly inventory processes

Ensures that quality of service provided in all food & beverage outlets is maintained to the highest level

Walks all food & beverage front and back of the house areas on daily basis and notes any shortcomings and takes appropriate action immediately

Ensures consistency of quality, taste, presentation, temperature of beverage served in all food & beverage outlets

Ensures maximum creativity and consistency in all food & beverage presentations

Ensures application of procedure and regulation to colleagues concerning hygiene (HACCP or food safety) / fire safety / emergency procedures

Reviews daily financial reports

Shares information from executive committee with food & beverage team

Conducts daily food & beverage briefing, monthly food & beverage meeting and other scheduled meetings for food & beverage department

Attends department head morning operations briefing, executive committee meeting, business review meeting (P&L) and other scheduled meetings

Maintains proper and adequate control over purchase orders and requisitions

Reviews food & beverage cost and ensures it is in line with budget and forecast

Converses with guests in restaurants and bars to solicit comments and establish a loyal following and repeat business from the local market

Controls casual labor & overtime requisitions submitted by managers

Marketing plan and revenue management

Partners with sales & marketing to increase exposure and coverage of the food & beverage outlets in various local and international media

Accurately forecasts financial performance

Constantly reviews and controls operational cost without impacting product or service quality and guest experience

Works closely with finance regularly in reviewing financial performance and taking corrective action as and when required

Establishes budget / forecast / CAPEX in a timely manner

Reviews monthly P&L, writes GM commentary and performance justification to ownership in a timely manner

Plans business strategy and reviews ongoing action plan progress

Establishes annual promotional calendar and menu plan with the executive assistant manager - F&B / executive chef / hotel manager / managing director

Reviews all food & beverage outlets operation concepts and makes recommendation for changes as and when needed

Obtains maximum publicity to maintain a high profile for the food & beverage department

Works closely with the marketing team on promotional strategies for the food & beverage department

Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems in the best interest of the hotel as well as in a timely manner

Management and leadership

Is a mentor and role model

Proactive, innovative with in-depth food & beverage and market knowledge

Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods

Leads and supports the team to be consistent in service standards via collaborative and enabling leadership style. Provides regular team meetings, training and arranges examinations for all colleagues to achieve higher standards and skills

Drives the team to achieve established goals and builds strong teamwork

Uses the performance review process to identify and develop talent, and manages performance issues via coaching effectively and in a timely manner

Displays cultural affinity and shows empathy to all team members in a transparent and fair manner

Coaches and trains managers to prepare them to move to the next level within 12 - 24 months

Reviews the work performance of all colleagues to make sure established procedures and policies are being followed

Enforces and upholds highest standards of discipline, fairness, ethical values and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building

Observes colleague's individual performance, grooming and punctuality

Regularly solicits feedback from managers on performance of individual colleagues and/or personally observes colleagues' performance

Performs colleague appraisals and executes disciplinary actions if required

Provides a level of safety and security for guests and colleagues

Leads food & beverage recruitment

Ensures that grooming and hygiene practices of colleagues are in line with Raffles & Fairmont brand standards

Training, learning and development of the team

Streamlines all training requirements and ensures that managers properly coordinate all arrangements for proper execution of instructions

Ensures that colleagues are aware of hotel rules and regulations

Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene

Follows and monitors departmental training plan and calendar

Works closely with F&B departmental trainer to retain, develop and motivate team members

Other responsibilities

Develops own knowledge and skills to grow as business partner and leader

Ensures confidentiality of all matter

Interacts with individuals outside the hotel including, but not limited to, clients, suppliers, government officials, competitors and other members of the local community. Meets regularly with key suppliers to ensure maximum service

Provides honest, transparent, fair and timely feedback to the executive assistant manager - F&B / hotel manager / managing director

Adheres to the highest ethical values

Establishes productive, professional and collegial relationships with all other Exco and department heads

Uses a Heartistu00ae approach - makes the guests and colleagues feel welcome, feel heart-warmed, feel incredible, and belong

Ensures service standards and individual performances are aligned with Accor values - guest passion, trust, sustainable performance, spirit of conquest, innovation and respect

Contributes to the hotel's corporate social responsibility efforts by supporting the Planet 21 program

Qualifications

Profile

Knowledge and experience

Bachelor's degree in hospitality management or a relevant discipline

Extensive experience (10+ years) in luxury hotel or resort settings, overseeing complex, multi-outlet food and beverage operations

Prior work experience in Middle East is essential

Accustomed to and comfortable with media exposure

Strong working knowledge of Microsoft Office

Fluency in English language is required; fluency in additional languages is an advantage

Involvement in reservations and understanding of revenue management processes

Thrives in large scale operation and high-volume operation

Enjoys working in multi-cultural environment

Competencies

Extrovert, sociable, and avid representing food & beverage and the Fairmont brand

Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders

Service oriented with an eye for details, passion and innovative for food & beverage

Ability to work effectively and contribute in a team across divisional borders

Good presentation and influencing skills

Able to work and thrive within a culturally diverse environment

Flexible and able to embrace and respond to change effectively

Ability to work independently and has good initiative in dynamic environment

Self-motivated and energetic, able to set priorities

Flexible and adaptable to different working locations

Inspiring and people person

Commitment to professional values - brand conscious

Visionary - able to lead the team to continuous improvement

Innovates and sets trends

Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and pride

Builds strong rapport and coordinated approach

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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