Job closed
Ref: RP714-9881
Job description / Role
Rixos Gulf Hotel Doha
The Iconic Rixos Gulf Hotel Doha Opening very soon introducing a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Do you go the extra mile to create a memorable guest experience? Join our motivated and vibrant Front Office Team as an Assistant Front Office Manager and build your career with us
Assistant Front Office Manager
What you will be doing?
The Assistant Front Office Manager is in charge of front office department to handle the responsibilities given by the Manager such as:
- Conducts shift briefings to ensure hotel activities and operational requirements are known.
- Monitor and supervise the front office team
- The Assistant Front Office Manager must lead dynamically the Guest Experience
- As a representative of team, the Assistant Front Office Manager will be called upon to deal with guest problems and/or complaints.
- In dealing with these situations, the Assistant Front Office Manager must ensure that they use diplomacy and remain within the organizational policy.
The Assistant Front Office Manager is responsible for taking care of all VIPs
Requirements
Your experience and skills include;
- 2 to 3 years of experience as an Asst front office manager position.
- Need to have pre-opening experience
- Degree or Diploma in Hospitality Management is an asset
- Knowledge of Opera.
- Computer knowledge in MS Office (Word, Excel, PowerPoint).
- Proficiency in English language. Arabic is an asset.
- Experience with a hotel loyalty program is an asset.
- Passion for guest service.
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Must have the ability to handle a multitude of tasks and guest requests.
- Strong guest service orientation and training skills background required.
- Ability to work independently and prioritize responsibilities.
What we are looking for
- Trust experience would be advantageous
- A driven problem solver with a creative approach to delivering the ultimate 3-star guest experience
- Someone with a genuine personable service style that always exceeds guests' expectations
- Someone with strong hotel operation experience would be ideal
- A positive, enthusiastic attitude and the ability to work a flexible
Work Experience
- Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent
- Minimum 1-year experience in the same position
- Good communication skills
- Proficient in the use of Opera
- Problem solving and organizational abilities
What is in it for you:
- Attractive package.
- National and International Opportunities in ACCOR group.
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Learning programs through our Academies designed to sharpen your skills.
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
- Career development opportunists with national and international promotion opportunities.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.