Assistant Front Office Manager

Job description / Role

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Placed in the heart of the metropolis, Ibis and Adagio Doha is a multi-branded hotel complex offering 306 rooms and serviced apartments. Ibis Doha offers an affordable yet stylish stay combined with a central location. Adagio Doha offers its guests a home away from home in a modern and design-led setting. Guests can choose between studios, 1 bedroom and 2 bedroom apartments that offer great views of Doha's old town. The hotel is located 15 minutes from Hamad International Airport in close proximity to Msheireb Downtown as well as Souq Waqif.

Sample an array of international cuisine at Charlie's Corner where we feature Italian, Asian, Arabic and Indian cuisine along with a delectable selection of burgers. Handcrafted artisanal pizzas are our signature offering. Relax and rejuvenate in our Infiniti pool and hi-tech gymnasium.

Job Description

• Assist the Front Office Manager to check that all Front Office artists report to work punctually and are well groomed before each of their shifts.
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions.
• Assist the Front Office Manager to ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to.
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible.
• Coordinate full house situations and make all necessary arrangements to handle overbooking and pledge relocates.
• Assist the Front Office Manager to liaise with Finance Department to ensure that credit procedures are properly carried out.
• Assist the Front Office Manager to analyze market trends, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue.
• Assist the Front Office Manager to coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling.
• Make courtesy calls to VIPs, long stay and corporate guests to obtain feedback and pro-act to handle any lapses in service standards.
• Handle all guest correspondences and ensure prompt follow-ups.

Qualifications

• Diploma in Tourism & Hospitality Management.
• Minimum 2 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Good working knowledge of MS Excel, Word, & PowerPoint.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Accor Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Your team and working environment:

Opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.