Assistant Manager

Job description / Role

Summary

Duties and responsibilities related to the Assistant Manager - Outlet (Asian Restaurant):

• Supervise the entire restaurant floor during service, ensuring smooth operations, high service standards, and optimal guest satisfaction.
• Lead and motivate the front-of-house team by conducting daily pre-shift briefings, assigning duties, and providing continuous on-the-job training.
• Act as a key point of contact for guests, personally handling complaints, managing VIP reservations, and actively gathering feedback to improve service.
• Maintain an in-depth knowledge of the restaurant's Asian cuisine, including menu items, ingredients, and beverage pairings (e.g., sake, specialty teas), to assist guests and train staff.
• Drive restaurant revenue by training the team on upselling techniques and managing promotional activities.
• Assist the Outlet Manager with administrative tasks, including staff scheduling, daily sales reconciliation, and managing inventory for beverages and supplies.
• Ensure the restaurant is fully compliant with all health, safety, and HACCP standards, maintaining impeccable cleanliness and hygiene.
• Manage opening and closing procedures, including cash handling, shift reports, and ensuring the outlet is secure and ready for the next service.

Qualifications

• Ideally with a relevant degree, apprenticeship or diploma in hospitality or restaurant management.
• Minimum 2 years work experience as assistant outlet manager or team leader/captain in a hotel or large restaurant with good standards.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.